The Key Point Of Knowledge Management For Organization
Each organization needs to improve many areas, or to give a better result. We know that the organization exists for the client, but the means of achieving this, can not necessarily be the same for everyone. Returning from a conference, a member of the KM team has proposed customer profile to a new and better way. He was influenced by an example of a successful provider of wireless services, which has significantly expanded its customer base by understanding customers and providing better service. This approach client is copied and applied in a manufacturing company. But in reality, the company’s products were in high demand and there is still a lack of market. The company expanded its production capacity. Due to high investment costs and delayed installation of equipment manufacturers and a long extension has been delayed. Here, in this case serve as an early conclusion of the capacity expansion would be the client’s interest is better than providing a profile or improved customer service. The KM team has missed the emphasis on improving the area and exited through another success story who has worked in another industry, carried.
Each organization has its unique strategic area of support. For the concentration of GS in this team will have maximum impact.
What are the strategic areas of the KM team should identify. Generally, there are three areas, and one of these three elements are the key area for the organization.
1.Internal process improvement and optimize operational efficiency
2.Fast & development of innovative products
3.Customer approach.
Consider an example of pharmaceutical companies to produce drugs. A new molecule or introduce a new drug can quickly provide better revenue for the company. Here, the development of new products must be central to the KM team.
Now we take the example of a mining company, supplying raw materials to industry leading integrated operators. A high degree of efficiency is what we can to the organization an advantage over others.
Now for a mobile service provider, customer approach, helping companies more prevailed in a crowded market.
If you take these three priorities in mind, we can try out different areas on a map of them. Once we identify the strategic direction of the field, you can imagine that our understanding of the KM platform, the organization will help them achieve their goals.
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