Do you manage your time or waste it little by little?

Most of us have very little concept of just how much time we fritter away. For instance, take a quick survey of how much time during the average week that you watch TV, surf the Internet, or any other time-consuming activity that may not directly contribute toward accomplishing your most desired goals.

If you find yourself thinking you don’t have enough time to finish what must be done, much less time to productively contribute to the goals you want to accomplish, you may be overdue for a realistic time evaluation.

And now you’re thinking. ‘Take time to do a time evaluation?’ I know, if you don’t have enough time now, you certainly don’t have time to do an evaluation of your time. It’s ironic, but that is precisely when you need to take stock of your time management. Consider it an investment to gain better use of your time and to accelerate the achievement of your important goals.

Let’s look at an example of a typical time consuming indulgence. How often do you watch your favorite television shows or DVDs. Say you watch 3 one-hour shows each evening Monday through Friday, and over the weekend you view 3 to 6 hours of sports, a DVD, or some other entertaining show. If that’s the case, you have consumed 18 to 21 hours each week. That is a significant amount of time out of anyone’s week. Of course, there will also be other activities that don’t directly contribute to successfully achieving the things you really would like to accomplish.

If you are really serious about evaluating your time to see where it all goes, consider the following exercise. Track your time each day for a week in 30 or 60 minute increments. To do this right, you will have to commit to accurately documenting your activities.

Be honest as you note where your time is spent. This can be tricky, as you will certainly surprise yourself along the way. You may find it hard to admit just how much time is clearly nonproductive. It is just human nature to bounce from one activity to another without a lot of forethought.

Of course, we all have unexpected, but important things come up that require attention. Mark those down as necessary tasks.

If you adhere to this time evaluation exercise for at least one typical week, you will then learn how you are realistically spending your waking hours. You will soon develop a new perspective about your time priorities.

You may find that you actually like the way you are utilizing some of your time. But, what about the time that you discovered as being frittered away? The approach to making changes in your time planning can run from making a simple priority list each day to implementing a time management software program. Only you can decide which action will work best for you.

However, beginning with a simple approach is the best place to start. Figure out what your goals are, decide what must be done to accomplish those goals, and then breakdown the steps required to achieve the results you want. You may find that there are 3 to 4 specific tasks that must be done within a certain time frame if you are going to be successful. Those tasks become your priorities and the other daily duties simply follow behind.

The trick is to learn how to discipline yourself to adhere to the priorities you have set, and not be led astray at every turn. For someone who has difficulty managing time this will take practice. But, if you truly make a commitment to accomplishing your goals and set a time frame in which that must be completed, you will be on the right track.

With this knowledge in hand, you can now plan how you want to more productively use your future time. That is, how you will best use your time for greater efficiency, more successful results of your goals, and even how you want to respond to unexpected events or tasks.

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KMI’s Douglas Weidner concludes his presentation on Personal KM.

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Post a 350- to 700-word summary about how Financial Management enhancd your knowledge of the financial world.?
What were the most important concepts learned and how can you plan to apply them to your personal and professional life?

About Author

PROFIT NOW from a FREE AUDIO CD on Breakthrough Success offered by Success Coach – Author David Schaefer. Go to: http://DiscoverMillionDollarDesire.com — Also visit http://DiscoverMillionDollarDesire.com/blog

Article Source: ArticlesBase.com – Personal Time Management – Do You Fritter Your Time Away?

Knowledge Capital

Every business requires people, and it how you keep your key people that matters. You could lose every tangible asset-furniture, fixtures, buildings, cars, files, computers, and everything else-but as long as you kept your key personnel, you could be back in business again tomorrow, generating sales and making profits.

There are three types of knowledge that a business needs to survive and thrive. Personal knowledge, company knowledge, and market knowledge.

Personal knowledge is the specific knowledge, skills, education, background, experience, training, and core competencies that an individual owns and takes with her from place to place. The ability to write, to speak publicly, negotiate, to sell, to make presentations, to type, to prepare final statements, and so on, are all forms of personal intellectual capital. The more of these kinds of knowledge and skills that are relevant to your business a person has, the more valuable that person can be.

The process of interviewing and selection, as well as delegation, supervision, and promotion, revolves around the determination and deployment of these core skills.

The second type of knowledge is the knowledge of your specific company. This form of intellectual capital is very valuable. This includes knowledge about the processes and procedures within your business, the key personalities and their relationships to each other, your products and services and how they are developed, sold, and delivered, and all the other unique factors and features that make your business different from any other.

When a person works for a business for any time, that person absorbs an enormous amount of valuable information about how the business functions. This heightened knowledge and awareness has a real value. If you lose a person who is intimately familiar with many aspects of your business the cost of hiring and training a new individual to the same level of competence can be very high.

The third type of intellectual capital is specific knowledge about the market, your customers, and your competitors; and about your products and services, and the way they are marketed, sold and delivered. The kind of customer and market knowledge can be of inestimable value in the competitive market place. The longer a salesperson, for example works for a company, the more valuable he becomes in terms of his network of contacts and his intimate knowledge of customers-who they are, where they are, why they buy, and the various buying influences that operate on them.

Not long ago, a client company of my friend brought in a new controller who has been entrusted with the function of cost reduction. The controller glanced over the payroll and arbitrarily decided that the top salesman was earning too much money and insisted the corporate office that the commission of the salesman be cut, his territory be reduced, and several of his major clients be turned into “house accounts.”

The salesman concerned represented about 40 percent of the total sales of this medium-sized manufacturing company. When they told him that they were going to cut his commissions and cut his territories, thereby reducing his income by more than 50 percent he protested. He was of the opinion that he has with the company for more than 12 years and has taken a lot of pains in building his customer base.

The company refused to listen and they were of the opinion that the customers belonged to the company and not to him. The customer’s loyalty shall therefore be towards the organization and towards their products and services. Hence they felt that there is no reason for the company to pay such exorbitant money to service accounts. They categorically stated that if you’re not happy with these new arrangements, you can go somewhere else.

The salesman tried to reason with the management, but to no avail. Finally, he quit the organization and walked across the street to their major competitor, taking all the accounts, references with him. His old company’s sales dropped by about 40 percent the following year. They almost went bankrupt. They had no idea that the relationship between the salesman and his customers was perhaps the most valuable form of intellectual capital in the entire company.

The object of elaborating this point is that any employee who possesses personal knowledge, company knowledge and market knowledge is indispensable and the management at all costs has to ensure that he is taken care of. One needs to have more of these kinds of employees rather than having employees being filled against vacant positions. Such employees do not only add value to themselves but add immeasurable value to the organization, society and country at large.

The said article has been written by Mr. Iyer Subramanian. E Mail: iyerpdkgnm@yahoo.com, Cell no. 9892523163.

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Visit www.thebrain.com for more information on PersonalBrain. PersonalBrain is Knowledge Management Software for Thinkers. This demo will show you how to easily import and export outline structures with PersonalBrain 4.5. … computer electronics gadget knowledge management thebrain personal brain mind mapping

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What do you have to do to become a personal trainer?
I'm trying to find my life's calling. I'm very athletic and have been for a long time. I eat healthy. By talking to others, I've noticed that I'm much more knowledgable in the field of nutrition, weight management, and fitness than most people. All the knowledge I've gained is from living the lifestyle and a desire within me to live healthy. I'd like to help others achieve their fitness goals. What does it take to become a personal trainer?
Thanks

About Author

My name is Iyer Subramanian. My qualifications are as under. Bachelor of Arts, Diploma in Personnel Management and Industrial Relations, Diploma in Labor Laws & Labor Welfare, Diploma in HRM, Diploma in Training & Development.

I have around 25 years of experience in HR and write for Express Hospitality, Hospitalitybiz, Business Manager regularly on HR.

INTRODUCTION

“The basic economic resource is no longer capital, nor natural resources, nor labor.  It is and will be knowledge.”

–

Peter Drucker

A nation’s standard of living is increasingly dependent on the competitiveness of its firm. Competitiveness is vital if the nation’s firms are to take advantage of the opportunities opened up for them. Knowledge management Portal (KMP) has become the latest strategy in increasing organizational competitiveness. It is the most innovative, creative, and important management concept.

Organisations are facing ever-increasing challenges, brought on by marketplace pressures or the nature of the workplace. Many organisations are now looking to knowledge management Portals (KMP) to address these challenges. Such initiatives are often started with the development of a knowledge management strategy. To be successful, a KM strategy must do more than just outline high-level goals such as ‘becomes a knowledge-enabled organisation’. Instead, the strategy must identify the key needs and issues within the organisation, and provide a framework for addressing these.

Every organisation has a unique environment, defined by factors such as:

• Purpose and activities of the organisation, Organisational history
• Overall strategic direction
• Organisational culture
• Size of the organisation
• Geographic spread, Marketplace factors
• Staff skills and experience, Available resources and

For this reason, each organisation has a unique set of needs and issues to be addressed by knowledge management. It is easy to jump into ‘solutions mode’, recommending approaches such as communities of practice, storytelling, content management systems, and much more.

Knowledge Management is one of the ‘critical success factors’. Identifying the needs within the organisation, and then design the activities accordingly. Hence KM acts as a vital tool towards gaining organisational Competitiveness

KM Methodology

Knowledge is what I know;

Information is what we know.

Knowledge has become the key driving force in the present day world. It is generally believed that the only source of competitive advantage in future will be the knowledge. Therefore, in this newly emerging environment, organisations are required to develop successful knowledge strategies, not only to compete and win in the market, but to achieve sustainable competitive advantage; this is possible only through KM Portal

In many ways it is technology that has been made knowledge sharing a reality – In the past it was impossible to share knowledge or work collaboratively with co-workers around the globe. Today it is a reality If implemented well and if people are trained and educated in its use, Knowledge sharing technology is good.

Interest in knowledge creation within organizations is growing at an astounding rate. The most effective way to create knowledge sharing culture is first to start practice at your level. The higher up the organisation the more effective you will be changing the culture but even if you are low down the hierarchy, you have an influence. Put in place the knowledge sharing technology and train and educate people in its effective use. The two together, People with appropriate knowledge sharing mindset and the appropriate knowledge sharing technology to support them.

Once the knowledge is created, Capturing takes place where in the knowledge database is created and all necessary data is been stored in the form of documents, Case studies and in various formats to be presented in usable format and there by making use of knowledge in the broader context.

Organizations receive massive amounts of information on a daily basis that they must gather, categorize, interpret and disseminate efficiently (Egan, 1998). Data such as sectoral news or market trends first comes in and needs to be captured. This process must be supported by established procedures of reporting, editing and publication. Filtered information must then be organized in maps. Mapping organizational knowledge is the most crucial activity in providing users with practical access to information.

In certain situations, it can be more than threatening for a worker to introduce knowledge into systems and actively search out that which others have introduced. It can also require a substantial amount of time and effort. Therefore, people need to be highly motivated in order to undertake such work. It is only when a knowledge manager adopts the principle of knowledge sharing for the whole organization that knowledge is shared and reused spontaneously.

Knowledge, in addition to being shared between employees, must be distributed by an organization to its employees. The dissemination of knowledge has a massive impact on the formation of competitive advantage. It is broadly agreed that in order to ensure the proper dissemination of knowledge it is necessary both to lubricate communication and nurture the right organizational culture (Gupta, 2002). Some organizations are beginning to evaluate and reward personnel who share and use knowledge. Such as IBM, Infosys, Buckman laboratories, Accenture, etc

Knowledge, in addition to being shared between employees, must be distributed by an organization to its employees. The dissemination of knowledge has a massive impact on the formation of competitive advantage. It is broadly agreed that in order to ensure the proper dissemination of knowledge it is necessary both to lubricate communication and nurture the right organizational culture. Dissemination also requires the transformation of highly individualized tacit knowledge into more widely shared explicit knowledge.

It is not the organizations which own the best knowledge that achieve competitive advantage but, rather, those that make the best use of it. In order to make the best use of knowledge it should be fully applied to the activities of the organization and this would require that all the other knowledge processes, namely, creation, dissemination and sharing, should be taking place.

 KM Strategy

Developing a knowledge management strategy provides a unique opportunity to gain a greater understanding of the way the organisation operates, and the challenges that confront it. By focusing on identifying staff needs and issues, activities and initiatives can be recommended with the confidence that these will have a clear and measurable impact upon the organisation. To be successful, a KM strategy must do more than just outline high-level goals such as ‘become a knowledge-enabled organisation Instead, the strategy must identify the key needs and issues within the organisation, and provide a framework for addressing these.

Knowledge management strategies and drivers must be reviewed from a human resources perspective. The human resources management department assists the leadership of an organization in identifying the sources of the required knowledge and the best way to capture it, as well as assessing mastery of knowledge among employees and determining the benefits of that assessment to the organization. It also establishes the link between organizational strategy and employee knowledge, identifying needs and narrowing gaps.

Knowledge management can be considered successful if employees understand how corporate knowledge adds value, how it is created, and why it needs to be managed. The role of human resources management can be summarized as follows:

(a) Training and developing knowledge workers;

(b) Developing managers and team leaders as knowledge coordinators;

(c) Building a knowledge-sharing culture.

Research Work Conducted to determine the KM Effectiveness towards Organisational Competitiveness

Objective of the Study

1. To study the effectiveness of Knowledge Management Portal (KMP) implementation in an organisation

2. To study the contributing factors by KM towards Organisational Competitiveness

3. To find the extent to which technologies, practices, tools and process help the organisation to generate, organize and leverage knowledge

Research Methodology

Research Design

Exploratory Research Design

Sampling

Unit: IT Organisation

Size: 100

5 Leading IT Organisations who implemented Knowledge Management Portal were chosen for the study and 20 Project Managers from each organisation was surveyed

Method: Judgment Sampling

Data Collection

Questionnaires

Major Findings

1. 52% of the Respondents approach Co-worker for gathering information for immediate solving of the problem
2. 78% of the Respondents say that the reason for contacting the co-worker for solving the problem is due to Faster pace in getting the information.

1. Majority of the Respondents (51%) says they use 40 – 60% of Explicit Knowledge (Documented/Codified) followed by Tacit Knowledge

4.       56% of the respondent says around 80-100% knowledge sharing culture exists among the team members than sharing among the teams

1. Majority of the Respondents (33%) says Problem Solving skill is developed to a large extent when using KM portal followed by Decision-making Skill (29%) and General Business Knowledge skill (22%)
2. Majority of the Respondents (39%) says they are interested to share Case studies in KM portal for helping others to solve the problem followed by Web sites and Book of Knowledge.
3.  48% of the Respondents Strongly agree that Corporate Intranet is the best Tool to share the knowledge followed by Brain Storming Session and Web Portals.

1. 62% of the Respondents say Important as Reason for using KM portal is, to ease collaborative work of projects followed to improve the use of knowledge from sources outside the organisation (60%)
2. Majority of the Respondents (29%) say Usage of KM portal is Very Effective to improve Knowledge and Skill of Employees.

10.28% say Km improves Clients and Customer Relation and 26% say

     Km helps the organisation to add New products, improve workers

     involvement and knowledge sharing across departments.

11. The Group resisted KM implementation in the Organisation was Management says 32% of the Respondents followed by R & D (21%) and HR Group (14%)

Specific findings related to Objective of the Study

1. Contributing Factors of KM towards Organisation Development

a)       To protect your organisation from loss of knowledge due to employee departure

b)       To improve the competitive advantage of the organisation

c)       To help integrate knowledge with in the organisation

d)       To increase efficiency by using knowledge to improve the process

e)       Improved Knowledge & Skills of Employees

f)        Improved Clients/ Customers relation

g)       Improved Employee Efficiency & Productivity

h)       Increased Flexibility in Development & Innovation

i)         Help the organisation to add new Services/ Products

j)         Improved involvement of Workers in workplace activities

k)       Loss of key personnel and their knowledge

l)         Removal of Information overload problem with in your organization

1. Effectiveness of KM

a)       Knowledge sharing Culture exist in the organisation among the team members to an large extent there by it proves the effectiveness of Km Portal

b)       Effectiveness of KM portal can be measured by the factors contributed by KM towards Organisational Development.

1. Tools and Technologies used by the Organisations

a)       Corporate intranets, Online Applications and Web portals will enable the effective sharing of knowledge among the employees in the organisation

b)       Best practices Repository, Tele conferencing, Video Conferencing, Electronic Discussions encourages effective Knowledge sharing

Conclusion

KM itself has come a long way and has a long way to go from where it is now. It is indeed a long journey and the trip has just begun. Organisations have to sustain competitive advantage. This is possible only through ‘Effective implementation of Knowledge Management Portal’.

A Key success factor in KM is getting optimal emphasis on each of the four focal area People, Process, technology and Content right from the early stages of deployment. The specific emphasis laid on each of these is a function of the organisational culture and business context. A useful way to verify the completeness of an organisational architecture for KM is to check whether it meets the following criteria

 “Knowledge management is necessary for companies because what worked yesterday may or may not work tomorrow” 

“Knowledge Management is the Innovative and Effective Aid to sustain Competitive Advantage”

 REFERENCES

1. Davenport and Prusak, “Working Knowledge, Harvard business
2. Laurence Prusak, Principals of KM
3. Nonaka and Takeuchi, ‘The knowledge creating company’ Number 3 1999 school press
4. Knowledge Management – A source of competitive Advantage – The Business Review, Vol 10,No 2, March 2004
5. Creating Knowledge Edge in Business – The quarterly journal of foundation for organisational research and education, New Delhi, Vol XXII No. 3 (Oct- Dec 2004)
6. Creating Knowledge in Business By Anuradha Padmanabhan, S. Govindarajalu and A. Vasumathi published an article on
7. Prasena, Benjamin Eliway – 2002 in “Knowledge Management, Attention, and Human Capacity and Capital building: An integrative framework and future challenges with in eBusiness environment”
8. Shabir A. Bhai in his article “Knowledge Management – A source of      competitive advantage” published in ‘The Business Review’, Vol 10, No 2, March 2004
9. James Robertson, Published on 2 August 2004 “Developing a knowledge management strategy“

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Dr. John Girard provides a brief overview of knowledge management (KM).

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Is Bachelor of Information and Knowledge Management GOOD?
I have searched google and here and don't get any results, so I guess someone here should know the answer or are currently doing this course. How is this course compared to Bachelor of management? What income should I expect compared to other business degrees?

Thanks!

About Author

Faculty in a Leading Management school, Chennai. Research interest includes HR, Knowledge management.

Introduction:

Knowledge Base Software allows you to share information within your enterprise from your website or Intranet with an enterprise-grade knowledge base. It helps to reduce customer support, improving staff productivity and eliminating time wasted searching for information across disparate systems such as shared folders and paper documents.

Hundreds and thousands of organizations, small businesses, universities and enterprise organizations are using knowledge base software. Knowledge based software can be used to cater different needs of the organization that is using this software like:

Knowledge Base Software Features

There are number of knowledge base software are in the market and have many powerful functions. These functions may vary from one software application to other knowledge base software application. But there are some functions that are common among most of the knowledge management software. By using it staff, customers and partners can access information locally or over the Internet and Knowledge Management software’s powerful group-based permission architecture makes it easy to share knowledge with only the people or groups you choose

Reduce in-bound customer support.

Knowledge base software really helps to reduce the in-bound customer support. Mostly, there is an interactive help interface which makes it easy to find the answer of your queries. It will contribute to decrease queries of customers in form of e-mails or calling to your support department. Your knowledge base can also be integrated into your contact/support forms to provide instant answers to customer’s questions as they type, reducing support even further. Active response system in knowledge base software can be integrated into any website form. Customers can easily search knowledge items and attachments. Popular search terms make it easy to find help fast.

Share company documents and procedures

Knowledge based software offers you the facility to share the documents among the staff members whether they are present in one physical location or one hundred, knowledge base software makes it easy for them to share, search, rate and print company documents, procedures and more. Forget email or network fileservers – now everyone has access to the same single version of a document from the same location. Documents are accessible through any computer that is connected to intranet or web. Built in feed back loops help staff to improve their knowledge.

Eliminate staff training time

A company can eliminate a considerable time for training its staff by using the knowledge base management software. If a company provides its policies and procedure in its knowledge base, it will help in quicker staff training. You reduce staff training time significantly and give new staff members a “hands on” approach to learning. You can achieve this objective by uploading company’s procedures and documents which are instantly indexed and searchable. Categories can be password protected and restricted as per the privilege level of a user. All these knowledge items can be printed or exported to different formats as offered by the particular knowledge base software for saving. These knowledge items can be assigned to the new comers for reading and self training purposes.

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What is knowledge management?
I want to know what KM is all about. Can anyone explain this briefly?

About Author

KbLance.com is a PHP Powered Knowledge Base Software that allows users to easily create and maintain a FAQ, documentation system, or complete support knowledge base. For more information . Please check out Kblance website at www.kblance.com

Customer Relationship Management Software

Customer Relationship Management Software also known as CRM is software that allows a company to manage their relationships with their customers by capturing, analysing, and storage of customer, partner, vendor details and also internal process information.

The key functionality of a CRM system is divided into 3 basic modules these are Marketing, Service and Sales and the 3 aspects of the system are Operational, Collaborative and Analytical (these can be implemented in isolation from one another).

Marketing

• The marketing module deals with providing functionality of short term execution of marketing related activities and long term planning within a company.

o Campaign Management – running marketing campaigns using different communication channels, which targets potential buyers using a product or a group of products as a message.

o Planning – making long term market plans which are quantitative or qualitative measures. These can be set for a period of time and for different product groups and geographies.

o Lead Management – generating sales related leads which then can be converted into sales, lead management deals with processing the leads by carrying out sanity checks and evaluating the genuineness of the information received and then deciding which leads are hot and cold.

Service

• The service function focuses on how effective the system is of managing customer service which is planned or unplanned. Below are some of the functions of the Service module: -

o Service Order Management

o Service Contract Management

o Planned Services management

o Warranty Management

o Installed Base (Equipment) Management

o Service Level Agreement Management

o Resource Planning and Scheduling

o Knowledge Management (FAQs, How to guides)

Sales

• The sales function focuses helping the sales team of the company to manage and execute the pre-sales process, making it more organized. The sales team in most companies are responsible for capturing any leads or opportunities, capturing customer interaction, the CRM helps them process this data and monitor it in the future.

o Opportunity Management – helps to organize all relevant data received and captured for a deal to be put into one place, it could hold data as expected budget, total spending, prospective customers, key players, products interested in, important dates and expected closing dates of a deal.

o Quotation and Sales Order Management – if an opportunity is reached the quotation phase a quotation is formed and if this is won the quotation is turned into a sales order – the sales order then gets passed to the ERP system.

o Activity Management – this represents activities that go on within the sales and service areas with the interaction with the customer including meetings, discussions, calls and emails.

Operational – this is the automation of customer support and the processes that include the company’s sales and service representative.

Collaborative – is the direct communication between the customers that does not include a company’s sales and service representative.

Analytical – the analysis of customer data which is used for a broad range of purposes.

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do you know if there is a sign on bonus for information management/ knowledge operations?
i am active duty but if i enlist do you know if there is a sign on bonus?

About Author

Jene Pedder is the webmaster of Synergy specialists of CRM Software.

Please feel free to republish this article provided a working hyperlink remains to our site

In any business, customer care and management is essential to ensure that you keep your customers happy. After all, finding new customers may be a long and time consuming process, but making sure your existing patrons are happy doesn’t have to be. That’s why employing a range of customer relationship management tools is so important for a business to progress. But what exactly is customer relationship management (CRM) and what does it entail?

Essentially, CRM is a catch-all term that incorporates a number of concepts used by companies to manage their relationships with their customers. This can include the capture, storage and analysis of data gleaned from the customer, vendor, partner or any internal research process. In a theoretical sense, CRM is divided into three key functionalities: marketing, sales and services. Marketing primarily relates to the long-term planning and short-term execution of marketing-related activities within a company. Sales functionalities, on the other hand, are essentially focused on helping an organisation execute and manage the presales process in a more structured manner.

In contrast, services concentrate on effectively managing the customer service aspects of a business, in order to provide first and second level support to customers. These service functionalities could include service order management, resource planning and scheduling, warranty management and knowledge management. Currently, however, one of the most popular forms of service functions for customers is call centre support.

Call centre management is now a crucial component of the customer relationship management activities in a business. Fundamentally, call centres cover the need to add value to a company’s consumer support and help deliver real benefits in the forms of more loyal customer relationships, a rise in sales and indispensable information.

Nevertheless, running a call centre can be tricky. Call centre management requires the effective balancing of efficiency and service; customers will be keen to avoid long queues, so there must be sufficient staff and capacity to handle inbound calls effectively to maintain a high quality of service. Conversely, it is estimated that maintaining staff can form up to 70 per cent of the cost of running a call centre. So a successful call centre management strategy must undertake to minimise the number of staff present without compromising on the level of service offered.

Thankfully, the high demand for call centre management services today means that it’s possible to choose from an array of leading call centre management outsourcers. Leading call centre management outsourcing partners will provide a range of services, including outbound and inbound call support, as well as expertise in customer enquiries, order and payment processing, sale acquisition and retention and basic technical support. As a result, it’s now easier for you to provide your customers with many levels of customer support – and happy customers are sure to generate better business prospects!

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, finalists include the following government programs: * Project Zero, New York City, New York * Access Plus, Pennsylvania * Knowledge Management, Virginia * MassDocs, Massachusetts * Solid Waste and Energy Management, Yukon River Tribes … HKS Harvard Kennedy School award ash institute IAG innovations American government David Gergen Project Zero New York City Access Plus Pennsylvania Knowledge Management Virginia Department Transportation MassDocs Massachusetts Solid Waste and Energy Yukon …

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How to improve diabetes self-management knowledge?

About Author

Elisha Burberry is an online, freelance journalist and keen movie-goer from Scotland. Her interests include travelling, cooking and photography.

PPC Advertising is the number 1 way to get your site visited by interested customers who are looking for your product or service.  If you have tried to run your own PPC (pay per click) campaign in the past, but were unsuccessul there are a few things to consider.

Do you have the knowledge needed to run such a marketing campaign? Probably not.  Most people are able to start a campaign, but have no idea how to make th emost out of it without wasting hundreds and thousands of dollars trying to get relevant hits on there sites.

A great PPC Management Company will be able to do this for you, after all… its what they do!  We have tried many PPC Management Companys in the past and after trial and error, found out that most are over paid and under achieving companies.  We did however, find one who we are here to recommend, and yes.. its because they asked us to.  They have been running ads for us for a while now and we were asked if we were satisfied, and if we were would we wreite somewhere about them.  We obviously said yes.

There plans start a under 100 a month, and that by the way is the cheapest in the industry.  The average PPC Management Company charges a minimum of 400 per month.  Versatility PPC Management also has NO setup fees and they have a new 7 Day no cost trial for new clients, We recommend testing them out!

They are Google Adwords Experts, and they work with every single other PPC Advertising Site out there.

Thanks for reading this, hope you try them out!  Ohh btw, their address is myppcmanagement.com

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greeting by Prof. Ronald Maier at the informations system unit … Ronald Maier information systems innsbruck university knowledge management research master

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Customer Care: Who knows about Information Management interation with Training and Knowledge Management?
Im setting up a Project focusing on improvments in the part of Information- and Knowledge Management for the 1600 Callcenter Agents. Im searching for benchmarks and references of companies that have an information management (based on a portal solution?) that is integrated with the companies knwolegde management ant the training management. Im interested to see which mix of changes in the area of processes, it-systemes and organisation you made to get a low first contact resolution rate at technically dificult questions and low skilled employees (nice combination isn't it?).

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We are a Top rated PPC management Firm who specialize in small to medium sized businesses who cant spend pver 1000 a month on fees for there ppc ad managers. Our fees start under 100 a month and dont go over 199!

Customer Relationship Management Software

Customer Relationship Management Software also known as CRM is software that allows a company to manage their relationships with their customers by capturing, analysing, and storage of customer, partner, vendor details and also internal process information.

The key functionality of a CRM system is divided into 3 basic modules these are Marketing, Service and Sales and the 3 aspects of the system are Operational, Collaborative and Analytical (these can be implemented in isolation from one another).

Marketing

• The marketing module deals with providing functionality of short term execution of marketing related activities and long term planning within a company.

o Campaign Management – running marketing campaigns using different communication channels, which targets potential buyers using a product or a group of products as a message.

o Planning – making long term market plans which are quantitative or qualitative measures. These can be set for a period of time and for different product groups and geographies.

o Lead Management – generating sales related leads which then can be converted into sales, lead management deals with processing the leads by carrying out sanity checks and evaluating the genuineness of the information received and then deciding which leads are hot and cold.

Service

• The service function focuses on how effective the system is of managing customer service which is planned or unplanned. Below are some of the functions of the Service module: -

o Service Order Management

o Service Contract Management

o Planned Services management

o Warranty Management

o Installed Base (Equipment) Management

o Service Level Agreement Management

o Resource Planning and Scheduling

o Knowledge Management (FAQs, How to guides)

Sales

• The sales function focuses helping the sales team of the company to manage and execute the pre-sales process, making it more organized. The sales team in most companies are responsible for capturing any leads or opportunities, capturing customer interaction, the CRM helps them process this data and monitor it in the future.

o Opportunity Management – helps to organize all relevant data received and captured for a deal to be put into one place, it could hold data as expected budget, total spending, prospective customers, key players, products interested in, important dates and expected closing dates of a deal.

o Quotation and Sales Order Management – if an opportunity is reached the quotation phase a quotation is formed and if this is won the quotation is turned into a sales order – the sales order then gets passed to the ERP system.

o Activity Management – this represents activities that go on within the sales and service areas with the interaction with the customer including meetings, discussions, calls and emails.

Operational – this is the automation of customer support and the processes that include the company’s sales and service representative.

Collaborative – is the direct communication between the customers that does not include a company’s sales and service representative.

Analytical – the analysis of customer data which is used for a broad range of purposes.

Watch the video related to Knowledge Management

Deborah Barreau, Professor at UNC-SILS, discusses knowledge management and personal information management.

Help answer the question about Knowledge Management

how knowledge management is used in the company?
why company implments knowledge management technique

About Author

Jene Pedder is the webmaster of Synergy specialists of CRM Software.

Please feel free to republish this article provided a working hyperlink remains to our site

Content management systems already became a “commodity” as products became established, and even more solutions flood the market. This is good news for customers, as it will lead to steadily falling prices, and a greater consistency of features.
Talking about future of CMS, many of the current CMS projects will fail, due to the current poor standard of implementation, and lack of understanding of usability, information architecture, knowledge management and content issues.

While CMS products are more effective and capable than ever, the continued obsession with technology-only approaches will generate far too many unsuccessful projects.
The good news is that the payoff for organisations who tackle CMS projects in a strategic way will be higher than ever, due to the technology strengths of CMS solutions.
The field of “content management” will continue to mature over the next few years, to achieve a higher level of consistency, repeatability and professionalism.
An increasing number of books and articles are being written about the discipline of content management, beyond the narrow focus on technical implementation.
These, along with the hard-learned lessons gained from unsuccessful implementations, will start to put the focus back on developing consistent and effective content management methodologies.

The move to open standards for content management systems is obviously desirable, but there seems to be few immediate moves towards this. At present, there are a handful of  protocols for communicating with and between content management systems.
Beyond this, there are no widely adopted standards for storing, structuring or managing content.

Sooner or later, there will have to be a merging and rationalisation between content management, document management and records management.
The future CMS development will come up with improved technologies for
- Reuse of content
- Quick content creation and publish without any time delay.
- Integration of various internal applications
- Improved corporate and client communication
- Integrating external system and content
- Content Aggregation & Syndication
- Multiple access and transmission
It is not yet clear, however, what form this will take, or how such a merged platform would operate. There is still much learning and experimenting to do in this area.

Watch the video related to Knowledge Management

Tom Young of Knoco www.knoco.com discusses the different structures that a Knowledge Management team might have

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how does one create an effective knowledge management tool for a call center?

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More about Content Management systems and other information on deep web search

Impact of Knowledge Management in HR practices

Introduction

            In recent years, Knowledge Management has emerged as one of the prime concerns of human resource Management (HRM) system.  Before understanding the concept of Knowledge Management, We define knowledge, which is known as information, enrichment, practical skill, acquaintance, etc.  In Knowledge Management point to view, knowledge may be defined as actionable wisdom that results facts, information and techniques in a particular field.  In HRM context, Knowledge Management is creation, distribution and utilization of knowledge at the individual group and Organizational level for the benefits of people improved and affected by it.  This paper express Emerging trends in Knowledge Management faced by HR area.

Knowledge Management:-

            Knowledge Management is a system by which business strategies is excused and create results.    In Knowledge Management there are three basic elements:

i)                    Knowledge creation

ii)                  Knowledge sharing and

iii)                Knowledge utilization

  Why Knowledge Management is important?

• Limitation of Existing initiatives
• Value of knowledge
• Minimize effort Duplication
• Sharing of Best Practices
• Enhanced Innovation

Need for Knowledge Management

1. To generate information for production increases reduction of cost of expenditure, maximizing profit through knowledgeable worker or minds of workers.
2. To improve the natural and human resources through innovative method to reach.
3. To save the Organization from critical capabilities
4. To develop the right source at right timely relevant knowledge
5. To focus the higher quality production and resource allocation
6. To ensure their survival through creation, acquire, maintain, retain and process the new ideas and innovation
7. To share strong cultural behaviours for achieve goals

The Top Five Strategies for innovative HR practices

1.             1.   Provide Job Challenges.
2.             2.   Provide an open environment and culture.
3.             3.   Give a competitive compensation.
4.             4.   Clarity of job responsibilities career paths.

            5.   Continuous training and skill up gradation.

Knowledge Management process or steps in Knowledge Management

1. Identifying the skill and its developments

2.                  Set human capital management

3.                  Human capital approaches

4.                  Responsive ability (rapid align the competencies)

5.                  Creating a knowing enterprise (applied learning Organization)

6.                  Recognition

  Knowledge Management Programme implementation:-

            Knowledge Management is a continuous process.  A Knowledge Management programme has the following elements:-

1. Define Knowledge Management strategy => includes why to share knowledge, what to

                                                                               share, with whom to share, how to share.

1. Organizing Knowledge Management programme=>includes providing budget for knowledge sharing, providing budget for knowledge sharing, choose technology for knowledge sharing, communicating the value of knowledge sharing, adopting methods of knowledge sharing and measuring performance.
2. Reinforcement for Knowledge Management => includes Introducing New incentives and Providing support for knowledge sharing
   1. Create a culture that stimulates knowledge sharing and learning
   2. Ensure that the used needs types of knowledge and system to transfers the knowledge
   3. Knowledge sharing is useful for support Knowledge Management programme
   4. To motivated to be willing to travel and share knowledge with others
   5. Experts must available and help teams to solve tough and unusual problem
   6. Different sharing system for different group of employees
   7. There should be integration of knowledge and organizational practices

Making an effective Knowledge Management  

Role of executives in Knowledge Management

1                    Establishing the need for a Knowledge Management initiative

2                    Ensuring a solid business case

3                    Steering for tangible measures

4                    Creating a frame work for Technology support

5                    Cultivating a knowledge sharing culture and

6                    Becoming the face of an internal communications strategy

Conclusion:-

            In our minds this is all about creating capacity in the management to get the business goals, which we could not hit without some new way of thinking & innovation.  Hence, the Knowledge Management is nothing but focus on information, form a team for utilizing individual knowledge into structural knowledge, make quick decisions, develop the intellectual capital etc.,  A HRM manager identify the strategy to find out human intellectuate which is possible through 3 phases.  i.e. (i) Preparation phase (ii) Acceptance  phase (iii) Commitment phase, it is nothing but identify the experts & develop their intellectual, for achieving the Organizational goal.

Information+ Experience+ insights + judgment =      “KNOWLEDGE”

“What is greater than knowledge?”

“A heart that can se and care”, whispered the soul.

References:-

(i)     Human resource Management (HRD system) by L.M.Prasad

(ii)  Knowledge Management by Sudhir Warier

(iii) Management of change and Organization development by – S.K.Bhatia

      (Knowledge organization)

(iv) The Executive roles in Knowledge Management by Carla O’ Dell

Watch the video related to Knowledge Management

SCG Knowledge Management and E-Learning Presentation

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A Guide to the Project Management Body of Knowledge?
What is the different between -
– A Guide to the Project Management Body of Knowledge 2000 (216 pages) and
– A Guide to the Project Management Body of Knowledge (PMBOK Guide) (390 pages) 4th Edition.

Saw that both are still current editions.

Like to know which is the correct to buy. I want to read the correct book to have a proper understanding of the world of PM.

About Author

Submitter’s (Author) detail

Name : Mr.S.Sundararajan
Designation : Faculty of Management Studies & Research Scholars
Institution : Periyar Institute of Management Studies (PRIMS)
Address : PRIMS, Periyar University, Salem – 11. Tamilnadu.
Pin: 636 011.
Tel.No (Office) : 0427-2345766 Extn.237
Mobile No : 093671 53253
E-mail : rajanmba2003@yahoo.co.in / mahaphd2007@gmail.com