Email management could be a company’s saving grace in today’s world of litigation and information overload. Email is now one of the most used communication systems around, over which important business decisions are often made, therefore an adequate email management system is vital to any business.

Managing one’s emails effectively could result in a much more productive work environment in terms of organization and timeliness, as well as helping with audit purposes. Furthermore, recent legislation has made it mandatory that all businesses and organizations need to be able to produce any documentation requested by the courts if legal issues arise.

Email Archiving as part of email management

Email archiving is one of the first steps to a successful email management program. Administrators can maintain an archive of all the company’s email correspondence which will be easily searchable and recoverable, and therefore reduce the dependence on PST files that can easily get corrupted and are not secure backups of email data.

Moreover, in order to comply with eDiscovery requests, email archiving is a must, whilst being able to access archived emails and corporate data in a matter of seconds can help realize a return on investment and therefore boost the company’s productivity.

Legislation and Regulations

Apart from the legal benefits that an email management policy presents, it is also important when dealing with inter-company issues such as harassment or dismissal charges, where critical information may have been recorded via email.

If an employee used his work email account for illicit purposes, verifying such a fact could prove to be a difficult task without an adequate email archiving system.

Email management from a legal perspective requires organizations to keep records of email documentation for a minimum period of up to five years. Such legislation includes the Sarbanes-Oxley Act (SOX) which affects all industries and imposes severe penalties on anyone who deliberately alters or deletes documents with the intent to defraud third parties.

Even though it is a US law, SOX act is also applicable to European companies with US listings as well as to companies that do business with the US. There are other legislations that also require companies and organizations to archive emails, as well as government bodies that comply with the regulations set by the Freedom of Information Act (FOIA), the Patriot Act, National Archive Records Administration (NARA) and other legislative entities.

Storage & Knowledge Issues with Email Management

Managing one’s emails is not only a legal and compliance issue but also delves into the fields of storage and knowledge management. There has been a dramatic increase in storage size due to the increase in email usage over the years as well as the upsurge in attachments sent with original emails.

This increase has affected the efficiency, reliability and speed of message servers. An efficient email archiving solution stores emails in a compressed format, resulting in considerable disk space savings and centralizes your email records.

Furthermore, emails are automatically archived as soon as they pass through the message store, thus users can clean up their mailboxes without the worry of losing important emails. Additionally, an email archiving solution that allows authorized users to view emails from a central repository will encourage them to do so without having bulky PST files stored locally.

Large volumes of email correspondence, increased storage limitations, government regulations and potential legal implications have made the need for an email management policy a critical issue for any company. Managing emails through archiving allows organizations to have control over employees’ email accounts whilst ensuring regulatory and corporate compliance.

Watch the video related to Knowledge Management

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why is it hard to measure the impact of knowledge management?

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Jesmond Darmanin is a freelance writer who is passionate about business IT issues and recommends the use of email archiving software as part of a reliable email management policy.

Content Management Systems (CMS) have simplified the way content is published on websites and intranets these days. A CMS is an easy-to-use tool that requires minimal technical skills. Any lay-man can easily create text and multimedia rich web pages using content management systems. However, a content management system is not just confined to designing and publishing web pages. It also allows maintenance of documents and other content

A CMS can also be used for specific purposes like document management, knowledge management, website content management, and so on. There are many content management systems available that are bundled with more or less similar features and are equally effective. Many of these can be tailored for a specific type of working environment and are usually referred to as bespoke content management systems. Broadly content management systems can be classified as enterprise level CMS and Open Source CMS. Enterprise content management systems have advanced elements like workflow management and security features. Open source CMS are free-to-use tools with all the required basic functionalities. Content management systems also depend on the type of platform used like the programming language (ASP, PHP, JAVA, and so on) and the supported databases (MySQL, Oracle, and so on).

Much of CMS success can be attributed to its usability aspect. The ease of use does not necessarily mean how simple it is for the author to get the content published on the web page. The usability factor of a content management system also takes into account the following:

• Simple to design layout, publish the content, and speedy deployment.
• The ease with which the CMS can be learned.
• The manner in which the errors are reported and controlled.
• Portability between versions and scalability on various platforms.

Apart from easy functionalities, a content management system should ideally include the following features:

• Customizable templates that can readily applied to content.
• Workflow management and document management.
• Advanced plug-ins and upgrades that comply to latest web standards.
• Content virtualization, where a virtual copy of the content can be worked on by multiple users.

A bespoke CMS is usually employed in web site content management. It allows the users to renew the content on any page or portion of the website. Bespoke content management systems are best used when there are distinctive requirements like multi-lingual support, automatic link check, access rights depending on the roles, convoluted database systems, and so on. It is useful to have requirements and implementation objectives clearly defined before selecting and finalizing a content management system.

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Knowledge Management: someone can help me with a short and clear definition?
Thanks…

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Jeff Smith is the managing director of Karma Technologies, a company that specialises in building quality websites, ecommerce sites, desktop applications and company Intranets. Jeff feels strongly about implementing ways to be green into their business practices, to a point they are almost a paper-free company. At Karma they feel strongly about green issues.

Partner and supplier managers across industries and around the world have a common challenge — consistency.

External, non-employee stakeholders can dramatically affect a company’s performance, for better or worse. How can organizations develop these stakeholders to the same level of competency and product knowledge as their internal employees? And how can organizations instill common messaging, brand identity, and quality practices across this extended enterprise?

Many organizations have implemented learning and knowledge management strategies for their partner programs, backed by a learning management system (LMS), to bridge this gap between internal and external stakeholders. Learning management systems have provided value to partner management organizations primarily by cutting training administration costs through automation, by replacing instructor-led course activities with more cost-effective eLearning modules, and by ensuring partner compliance with the use of certifications and training analytics.

The whitepaper will help you develop a business case around using a learning management system to educate your audience beyond the traditional company boundaries – to your partners, vendors and suppliers in the “extended enterprise.”

Read complete article…

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i want to get the complete knowledge about material management?
presently i am working as purchase executive in an organisation , but i want to become a purchase manager,so i want to gain a complete knowledge about the material management

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Email management could be a company’s saving grace in today’s world of litigation and information overload. Email is now one of the most used communication systems around, over which important business decisions are often made, therefore an adequate email management system is vital to any business.

Managing one’s emails effectively could result in a much more productive work environment in terms of organization and timeliness, as well as helping with audit purposes. Furthermore, recent legislation has made it mandatory that all businesses and organizations need to be able to produce any documentation requested by the courts if legal issues arise.

Email Archiving as part of email management

Email archiving is one of the first steps to a successful email management program. Administrators can maintain an archive of all the company’s email correspondence which will be easily searchable and recoverable, and therefore reduce the dependence on PST files that can easily get corrupted and are not secure backups of email data.

Moreover, in order to comply with eDiscovery requests, email archiving is a must, whilst being able to access archived emails and corporate data in a matter of seconds can help realize a return on investment and therefore boost the company’s productivity.

Legislation and Regulations

Apart from the legal benefits that an email management policy presents, it is also important when dealing with inter-company issues such as harassment or dismissal charges, where critical information may have been recorded via email.

If an employee used his work email account for illicit purposes, verifying such a fact could prove to be a difficult task without an adequate email archiving system.

Email management from a legal perspective requires organizations to keep records of email documentation for a minimum period of up to five years. Such legislation includes the Sarbanes-Oxley Act (SOX) which affects all industries and imposes severe penalties on anyone who deliberately alters or deletes documents with the intent to defraud third parties.

Even though it is a US law, SOX act is also applicable to European companies with US listings as well as to companies that do business with the US. There are other legislations that also require companies and organizations to archive emails, as well as government bodies that comply with the regulations set by the Freedom of Information Act (FOIA), the Patriot Act, National Archive Records Administration (NARA) and other legislative entities.

Storage & Knowledge Issues with Email Management

Managing one’s emails is not only a legal and compliance issue but also delves into the fields of storage and knowledge management. There has been a dramatic increase in storage size due to the increase in email usage over the years as well as the upsurge in attachments sent with original emails.

This increase has affected the efficiency, reliability and speed of message servers. An efficient email archiving solution stores emails in a compressed format, resulting in considerable disk space savings and centralizes your email records.

Furthermore, emails are automatically archived as soon as they pass through the message store, thus users can clean up their mailboxes without the worry of losing important emails. Additionally, an email archiving solution that allows authorized users to view emails from a central repository will encourage them to do so without having bulky PST files stored locally.

Large volumes of email correspondence, increased storage limitations, government regulations and potential legal implications have made the need for an email management policy a critical issue for any company. Managing emails through archiving allows organizations to have control over employees’ email accounts whilst ensuring regulatory and corporate compliance.

Watch the video related to Knowledge Management

IBM’s Richard Warrick concludes. (Q&A session at end) … KM IBM knowledge management best practices km institute

Help answer the question about Knowledge Management

what are the knowledge production techniques in Knowledge Management?

About Author

Jesmond Darmanin is a freelance writer who is passionate about business IT issues and recommends the use of email archiving software as part of a reliable email management policy.

Knowledge Management Software Comparison

Software / Features* / Publications / Publishing capabilities / Multi-user / Platform / Support / Hosted service / Price

Confluence Enterprise Wiki / 154 / Unlimited / single article / + / Windows, Linux, Max OS / N/D / + / $600 – $8 000

Interspire Knowledge Manager / 147 / 1 / Knowledge base / + / Web / 3 month free / – / $495 – $12 328

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KnowledgeBase Manager Pro / 268 / Unlimited / Knowledge base, single article, auto related widget / + / Web 2.0 AJAX / 3 month free / – / $249 – $6 950

KnowledgeBuilder / 96 / 1 / Knowledge base / + / Web / 6 month free / – / $197 – $1 351

Omnistar Kbase / 67 / 1 / Knowledge base / + / Web / N/D / + / $99

FAQ Support / 48 / 1 / Knowledge base / – / Web / N/D / – / $75 – $399

FAQ Manager Pro / 35 / 1 / Knowledge base / – / Web / N/D / – / $69.96

*I’m counted number of features available in demo version. All controls, settings, and actions on data included.

Confluence Enterprise Wiki

Manufacturer: Atlassian Pty. Ltd.

Demo: http://www.atlassian.com/software/confluence/ConfluenceDownloadCenter.jspa 

Product allows integration with office software, LDAP, SOAP / XML-RPC, JIRA, Bamboo. Articles publication to blogs feature provided as well.

Rating 

Performance: 5
Usability: 4.5
Functionality: 4.5
Price-quality relationship: 4

Interspire Knowledge Manager

Manufacturer: Interspire Pty. Ltd.

Demo:” target=”_blank”>www.interspire.com/knowledgemanager/godemo.php”>https://www.interspire.com/knowledgemanager/godemo.php” target=”_blank”>www.interspire.com/knowledgemanager/godemo.php”>https://www.interspire.com/knowledgemanager/godemo.php 

Allows quick and easy creation of corporate Help Desk with full set of interactive features. It is possible to edit articles right on the corporate website.

Rating

Performance: 3
Usability: 4
Functionality: 4.5
Price-quality relationship: 3.5

KnowledgeBase Manager Pro

Manufacturer: Web-Site-Scripts.com Inc.

Demo:http://www.web-site-scripts.com/knowledgebase-manager/online-demo.html 

This enterprise-class application gathers all functions necessary for corporate knowledge management. It includes more than 30 unique features that are not available in other products in this area.

Rating

Performance: 4.5
Usability: 4.5
Functionality: 5
Price-quality relationship: 5

KnowledgeBuilder

Manufacturer: ActiveCampaign, Inc.

Commonplace application, overpriced for its limited feature set.

Rating

Performance: 3.5
Usability: 3.5
Functionality: 3.5
Price-quality relationship: 3

Omnistar Kbase

Manufacturer: Omnistar Interactive, LLC.

Offers hosted service allowing to maintain small corporate Help Desk for ~$293 annual fee.

Rating

Performance: 3.5
Usability: 3.5
Functionality: 3
Price-quality relationship: 4.5

FAQ Support

Manufacturer: Comdev Software Sdn Bhd.

Optimal solution for simple FAQ creation. No extras.

Rating

Performance: 4
Usability: 3.5
Functionality: 3
Price-quality relationship: 4

FAQ Manager Pro

Manufacturer: Shedix.com

Budget solution for FAQ creation. Minimum set of functions.

Rating

Performance: 3
Usability: 4
Functionality: 2
Price-quality relationship: 3.5

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I want to know about resent Knowledge Management System?
I want to know about resent Knowledge Management System especially, I'm wondering about technial issues on retrieving a right answer among many informations.

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Article Source: ArticlesBase.com – Top 7 Knowledge Management Software