Most of the enterprises use the Knowledge Base Software for managing the information and data related to their employees and their customers. Most of the enterprises emphasize on the importance of a Knowledge Base Software which really helps them enhancing the customer experience and satisfaction level. By using Knowledge Base Software they can set sophisticated privilege levels for data access. Users can access Knowledge Base Administrators to get answers to their queries.

Knowledge Base Software products integrate digital asset management, content aggregation, and distribution. They allow users to maintain and access critical digital assets in a proper workflow and under appropriate heads, making it easier for other users to search. Some companies offer systems with document management, business process automation, and portal content access. Some advanced products available on the market integrate many pieces of records management, Web publishing, imaging, workflow, knowledge management, and collaboration software. The collaboration module allows people within and outside an organization to participate in sharing documents and tasks as well as communicating through discussion threads.

Benefits for Enterprises

Knowledge base system improves operational efficiency of an enterprise. These systems along with the exceptional customer services help to reduces costs associated with customer interactions and ensure customer loyalty with the timely customer support. This helps to increase revenues and Enhances agent productivity of an enterprise. Knowledge base systems provide an integrated solution for Customer support by sharing interaction histories, customer and company data and common tools across all communication paths, providing a positive experience for the customer.

Share Knowledgebase Resources

Knowledge base software makes the best use of an enterprise’s resource. It helps create, organize, and generate common responses and other key information in Knowledge base Software. Knowledge base software system also makes sure the delivering of consistent messages across self-service and assists service channels and increases first contact resolution.

Quickly Process Inquiries Using the Knowledge Base Customer Interaction Hub

All the communication passes through the knowledge base interaction center for queuing and routing purposes and to show a customer’s interaction in a single view.

Drive Ongoing Improvements with Robust System-wide Reporting
Knowledge base software enables management for continuous agent and team performance improvement. Management can do this quite conveniently by accessing in-depth analytical dashboards and big-picture strategic reports.

Integrate with 3rd party systems to maximize Knowledge base CIM
Knowledge base software can also be integrated with 3rd party system and other back office applications that help in service speed and quality.

Watch the video related to Knowledge Management

Nick Milton of www.knoco.com discusses the need for a complete and closed lessons loop, where new knowledge is converted into action. Blog at http

Help answer the question about Knowledge Management

do you know if there is a sign on bonus for information management/ knowledge operations?
i am active duty but if i enlist do you know if there is a sign on bonus?

About Author

KbLance.com is a PHP Powered Knowledge Base Software that allows users to easily create and maintain a FAQ, documentation system, or complete support knowledge base. For more information . Please check out Kblance website at www.kblance.com

Having an accessible and secure way to get the most value out of your company’s information is what enterprise search and knowledge management is all about.

New advancements in XML content servers are helping content heavy organizations make the most out of their large content bases, which continue to grow at an astronomical rate each year.

An XML content server acts as a platform for people creating content applications. The top XML content servers use XQuery as the language to communicate with the server while allowing companies to apply extensions for advance text search and transactional updates. For publishing companies, insurance and government agencies, XML content servers with detailed, enterprise search is helping these organizations reuse and repurpose their information thus, saving time while creating a profit.

Previously, content that was once buried or un-searchable is now found easily through separate searchable content collections. With an easyuser-friendly system of a search bar, a person can effortlessly perform custom search within the company’s entire contentbase. Instead of spending countless hours re-creating valuable content, companies can query content within their database and retrieve all data related to that text, no matter if it is text, images, graphs or video. Even the smallest footnote can be found with an XML content server.

Companies who invest in such a platform are finding ways to compete in the digital publishing world, where the days of modern publishing are diminishing. Knowledge management is accessible through enterprise search. Instead of applying an Internet search browser to your organization, that is already flooded with content, apply your company’s own browser- accessible to only qualified personnel and cut your search time by more than half and witness the results yourself.

Watch the video related to Knowledge Management

Professor Gervaise Germaine explains the difference between data, information and knowledge.

Help answer the question about Knowledge Management

I want to know about resent Knowledge Management System?
I want to know about resent Knowledge Management System especially, I’m wondering about technial issues on retrieving a right answer among many informations.

About Author

About the author:Melissa Peterman is a web content specialist For Innuity. For more information about enterprise search or knowledge management , go to Marklogic .

Human Resource has a fundamental role in the Knowledge Management movement, means Human Resources (HR) processes — corporate education, performance management and nurturing (sharing, doing and caring) culture — have a key role in the development of the knowledge-based enterprise.

Before we discuss the role of Human Resources in Institutionalising Knowledge Management in an organization, we will draw briefly, what Knowledge Management is all about.

For example: One of our Knowledge Management initiatives in Hindustan Lever Limited. (HLL) — The packaging community, so that seasoned Human Resources professionals could come up with their own additional ideas / views on how best to harness Human Resources processes to successfully implement Knowledge Management in an organization.

KNOWLEDGE:

When we use the term “knowledge” we are going beyond mere facts and data , or “Information”, important through this is. We can think of knowledge as what is learnt from information & experiences.

Generally, three main categories of knowledge are distinguished:

Explicit – that can be articulated, captured and exchanged. This includes information, experiences, and insights; that which we interact with every day through the written word and the Internet.

Tacit - which is embedded in the experience and wisdom of individuals and leads to decisions and advice, but which is difficult or impossible to articulate in any coded form.

Relational - the knowledge of how to work with specific people; an understanding of what matters to them and the way in which they operate.

KNOWLEDGE MANAGEMENT:

Sustainable competitive advantage a firm has comes from what it “collectively knows,” how efficiently it uses what it knows and how readily it “acquires and uses new knowledge,” in short by becoming a Knowledge Driven Organization. Knowledge Management (KM) provides an enabling framework to derive this advantage. It helps institutionalize processes to fully leverage the “collective knowledge” in an organization.

Knowledge management refers to all systematic activities for creation and sharing of knowledge so that knowledge can be used for the success of the organization. Knowledge Management processes provide a framework for connecting people to people and people to information, to develop and share distilled learning’s and best practices.

WHY KNOWLEDGE MANAGEMENT?

In this competitive knowledge economy, our most valuable asset is the Knowledge Asset. It is often said that, in this economy it is not what “we own,” but “we know” that would give us the competitive advantage.

Baruch Lev reports that today’s investments are 6 to 1 in an organization’s intangible assets — 90 percent in such knowledge-intensive industries as Microsoft and America on Line (AOL).

Knowledge Management provides an enabling framework to leverage “collective knowledge.” When Knowledge Management becomes “the way we work,” it helps us deliver on strategic priorities and business goals — growth, innovation, speed of response, quality of response, faster time to market, strengthen organizational learning, protect functional and operational excellence in a dis-aggregated organizational structure.

COLLECTIVE KNOWLEDGE:

Leveraging “Collective Knowledge” involve,

• Working in collaborative teams, capturing and sharing knowledge and delivering business excellence.
• Developing and sharing “best practices.”
• Faster replication of innovations through faster movement of knowledge through the organization.
• Acquisition and sharing of “new knowledge.”
• Creating an environment that is comfortable to the idea of openness, knowledge sharing, and risk of failure as well as rewards for success. Managing organizational learning.

KNOWLEDGE MANAGEMENT PROCESSES:

Knowledge Management in the process through which firms create and use their institutional or collective knowledge.

It includes three sub-processes as follows:

Organizational learning: The process through which the firms acquire information and / or knowledge;

Knowledge production: The process that transforms and integrates raw information into knowledge, which in turn, is useful to solve business problems; and

Knowledge distribution: The process that allows members of the organization to access and use the collective knowledge of the firm.

BARRIERS FOR IMPLEMENTING KNOWLEDGE       MANAGEMENT:

v     Conceptual / mindset related issues:

We need to create a culture of sharing. Often knowledge is seen as power and in a competitive environment there could be a tendency to hoard knowledge. Key to success of Knowledge Management is creation of knowledge sharing culture and elimination of organizational and cultural barriers for communication. We should move from “hoarding of knowledge to gain power” to “sharing of knowledge to gain power.”

v     Operational issues:

The typical executive is already hard pressed for time. He has no time for an additional initiative, if it is seen as a diversion from focus on immediate results. So, it is important to integrate Knowledge Management into existing business processes in the organization and embed into workflow. Knowledge Management should not be seen as a separate initiative, but should be integrated into current workflow as a more effective way to achieve business results.

THE ROLE OF HR IN INSTITUTIONALIZING KM IN AN ORGANIZATION:

As can be seen from the above, knowledge management is essentially a people related discipline, with focus on strengthening collaborative team effort to leverage collective knowledge of the enterprise.

HR has a pivotal role to play in the KM movement. Key HR processes — Corporate Education, Performance Management and nurturing (sharing, doing and caring) culture, have a very significant role in the development of the knowledge-based enterprise.

Talent management, which is the domain of HR and knowledge management are closely interrelated. While Talent Management focuses at individual level — recruitment, training, skill and competency development and career planning of an individual, knowledge management focuses on people at collective level, how to leverage the collective knowledge of the enterprise, through Mentoring and knowledge sharing and collaborative team working.

KM should be developed into a key competency of the people.

HR PROCESSES AND PRACTICES   IMPACT THE KNOWLEDGE SHARING IN A FIRM:

Let us briefly examine some of the HR processes and practices that should be aligned to strengthen knowledge management.

At the stage of induction of new executives into the organization, coaching and mentoring systems are meant to transfer knowledge; exposure during training to variety of functions, units and geographical locations helps knowledge awareness / transfer.

Employees will benefit from “Mentorship,” not only during the initial months but also for a long time after that. The role of the mentor in the later period would be to challenge the executive to look beyond the obvious, look for past learning and base decisions on a more informed platform.

JOB ROTATIONS: Well-planned job (role) rotations across geographical locations and businesses in a firm help not only people development, but also provide an important vehicle for transfer of knowledge and best practices, even though an organization cannot obviously depend on this as the main source of knowledge transfer.

NETWORKED ORGANIZATION: A networked organization with people playing multiple roles, being part of multiple teams — a vertical team (Business / category) as well a horizontal team (function / knowledge domain), and is the way forward to effectively “leverage collective knowledge” of an enterprise. HR should play a key role in developing such a networked organization, through sponsorship and or facilitation of knowledge communities (teams), cutting across formal organizational silos.

TRAINING: Learning and knowledge are inter-linked. Knowledge strategies should encompass learning initiatives and knowledge initiatives need to converge with training initiatives. A Company’s training program needs to focus on functional and business specific skill development programs as well as competency development focused programs.

Knowledge communities (Teams), as the owners and users of the knowledge, should play an active role in developing suitable course material for the functional and business specific courses.

Knowledge management cannot be practiced without a clear focus on “learning” within the organization.

CULTURE CHANGE: Leveraging collective knowledge is possible only when people value building on each other’s ideas and sharing their insights. Much of this shaped by the culture of the organization. In some cultures, where knowledge is seen as power, knowledge sharing may be seen to be in conflict with the individual’s personal interests (individual excellence / competitive advantage). Therefore, institutionalization of Knowledge Management requires HR to focus on managing the culture change / mindset of the people to strengthen collaborative team working and knowledge sharing.

HOW DO WE CREATE A KNOWLEDGE SHARING CULTURE?

Realign incentive and reward program:

“People do not do what you tell them, but what you measure them for.” HR needs to institute a system of rewards and recognition, training and performance development practices — activities that reinforce the discipline of sharing, documenting knowledge and reuse of others’ ideas with pride to achieve business goals.

People in business most often behave in a way that increases their career opportunities, or recognizes their achievement. Most organizations reward individual effort or task achievement. They reward something done in a crisis, but most incentive programs do not reward avoiding a crisis. The best KM practitioners reward employees for learning, sharing and collaborating.

Some of the steps HR could implement are:

Institute Team awards to recognize and reward excellent collaborative team effort, which has strongly contributed to business results. Ensure high visibility for teams which have excelled in knowledge capture / sharing to deliver business excellence. Many companies have found such team awards very useful in building up the enthusiasm and commitment to collaborative team working and knowledge sharing in the initial years, even though after a while, they might have discontinued these once they moved beyond the need for such awards, once the knowledge sharing is embedded into the culture.

Leadership commitment is further evidenced by the Knowledge Masters Award, which recognized excellence in knowledge creation and use. This prestigious award recognized employees whose knowledge mastery best exemplified the culture of balancing innovation with reuse; and contributed to significant and measurable business impact. The nominations for these awards were accompanied by written stories of why the individuals were being nominated. The stories not only reflected the growing understanding for the concepts and application of knowledge management but also provided stories that demonstrated the business value of knowledge sharing.

HR SHOULD BE THE CATALYST FOR CULTURE CHANGE:

We are in the process of launching few key initiatives for culture change, to firmly establish the “the enterprise culture,” on the bedrock of our “values” — Truth, Courage, Action and Caring. HR has been a key enabler in the process so far in helping articulate the behaviors and big-ticket action plans.

HR will also be a key facilitator in implementing a company wide communication of value behaviors. Team excellence workshops and process improvement (speed, simplicity and excellence) workouts are among the key initiatives that will soon be launched by HR to support the culture change. These culture change initiatives will strongly support our efforts to become a stronger knowledge driven company, committed to business excellence.

Develop “Knowledge Pull” — a grassroots desire among employees to tap into their company’s intellectual resources. HR can impact this through — training and practices that reinforce this desire.

Some of the steps that HR could take to this end are:

v     Learning from experience (actively searching for others ideas, willingness to discuss failures and openness to feedback)

v      Developing others (commitment to share insights, help others shine, focus on future)

v      Team commitment (promoting cooperation and trust, open and active participation in team projects, task forces, communities of practice / Networks, upholding team’s ideas and proposals).

CONCLUSION:

Transformation into knowledge driven organization is essentially a people related issue. HR has a key role to play in nurturing and strengthening knowledge management through “learning initiatives” and “culture change initiatives.” HR is best placed to play the role of an effective facilitator, and give positive reinforcements for Knowledge Management through organizing visible knowledge sharing events and strengthening skill and competency development of employees.

Watch the video related to Knowledge Management

An overview of a plan to deploy knowledge management professional development to NYC schools.

Help answer the question about Knowledge Management

How can you quantify the benefits of knowledge management systems?
how can you formulate a research methodology in quantifying the benefits of kms?

what questions will you include in a questionnaire with regards to quantifying kms benefits?

About Author

R.MANJU SHREE
Faculty
Department of Management Studies
Tamilnadu College of Engineering
Coimbatore, Tanilnadu
India

Having an accessible and secure way to get the most value out of your company’s information is what enterprise search and knowledge management is all about. In this digital content age, enterprise search not only creates faster workflow for your company, it also allows for new products to be created because the accessibility of previously created content is now availablePreviously, content that was once buried or un-searchable is now found easily through separate searchable content collections. With an easy user-friendly system of a search bar, a person can effortlessly perform custom search within the company’s entire contentbase as well as connecting to outside sources. Instead of spending countless hours re-creating valuable content, companies can query content within their database and others to retrieve all data related to that text, no matter if it is text, images, graphs or video.

Even the smallest footnote can be found with an XML content server.An XML content server acts as a platform for people creating content applications. The top XML content servers use XQuery as the language to communicate with the server while allowing companies to apply extensions for advance text search and transactional updates. For publishing companies, insurance and government agencies, XML content servers with detailed, enterprise search is helping these organizations reuse and repurpose their information thus, saving time while creating a profit. Endless Possibilities With New Knowledge Management Content Servers with Enterprise Search· Instead of spending countless hours re-creating valuable content, companies can query content within their database and retrieve all data related to that text, no matter if it is text, images, graphs or video. · Even the smallest footnote can be found with an XML content server.

· In this digital content age, enterprise search for organizations not only creates faster workflow for your company, it also allows for new products to be created because the accessibility of previously created content is now available.

Companies who invest in such a platform are finding ways to compete in the digital publishing world, where the days of modern publishing are diminishing. Knowledge management is accessible through enterprise search. Instead of applying an Internet search browser to your organization, that is already flooded with content, apply your company’s own browser- accessible to only qualified personnel and cut your search time by more than half and witness the results yourself.

Watch the video related to Knowledge Management

North Star – NRCan Knowledge Management Vision

Help answer the question about Knowledge Management

how to implement knowledge management in a company? what are the steps needed?
ive been appointed as the new CKO (cheif knowledge officer) of a company. this is the first time the position is created.
the company never had a CKO or any one who is in carge of knowledge management.

About Author

About the author: Melissa Peterman is a web content specialist For Innuity. For more information about enterprise search or knowledge management , go to www.marklogic.comMarklogic.

INNOVATIONS IN EDUCATION – KNOWLEDGE MANAGEMENT

ABSTRACT

This paper seeks to identify knowledge management concepts that relate to the implementation of Knowledge management Practices in education and also in collaborative arrangements.  It also discusses about the challenges facing in higher education in India and the concept of Knowledge management in education and the new trends of education.  It also explains about the Knowledge management and types of Knowledge management and their trends and new innovations of Knowledge management in current education scenario. Educational trends and tasks are towards more learner- centered materials.  In response to these trends, colleges and universities are offering new courses at a distance and forms traditional delivery.  The effort to share the most recent understandings about Knowledge management in education is the changing roles and challenges for higher education. The increased productivity required by faculty are driving forces for the development of more diverse and efficient teaching method.

INTRODUCTION:

Knowledge management in education is the collection of processes that govern the creation, dissemination and utilization of knowledge.  In one form or another, knowledge management has been around for a very long time.  Practitioners have included philosophers, priests, teachers, politicians, scribes, Liberians etc., Knowledge management is not “A technology thing” or a “Computer thing” if we accept the premise that Knowledge management is concerned with the entire process of discovery and creation of knowledge then we are strongly driven to accept that Knowledge management is much more than a “Technology thing” and that elements of it exist in each of one Jobs. Knowledge management comprises a range of practices used by organizations to identify, create, represent and distribute knowledge.  It has been an established discipline since 1995 with a body of university courses and both professional and academic journals dedicated to it. Knowledge management is frequently linked to the idea of the learning organization .Knowledge management refers to a range of practices used by organizations to identify the higher levels of innovations in education. The sharing of knowledge in industry, colleges , universities and, almost any institution in this country will make reference to the capturing of knowledge. 

DEFINITION

            “Knowledge management is the discipline of enabling individuals, team and entire organizations to collectively and systematically create, share and apply knowledge to better achieve their objectives”

 Knowledge management education is the process of constructivity using the information and knowledge that is inherent to any organisation –be it a school, university or multinational company.  In order to enhance its performance, its management and its operations.  This process of learning to know what we know is one that has brought great benefits.  Particularly to many commercial organizations.

MAARTEN SIERCHUIS: -

Knowledge analysis: In knowledge analysis we model a knowledge source in such away that we can analyse its usefulness, its weakness and its appropriateness within the organization. Knowledge analysis is a necessary step for the ability to manager knowledge. Within knowledge Analysis we can use knowledge modeling and knowledge acquisition techniques.

ROBERT TAYLOR:-

The vital importance of knowledge in business has always been recognised but, up until now, organisations haven’t felt able to manage it because they understood neither the problems and the opportunities nor the strategies and solutions. This picture is gradually changing as models, methods, tools and techniques for effective knowledge management are becoming available and as organisations realise the importance of knowledge and thinking to their capacity to adapt to the changing world.

WHAT IS KNOWLEDGE MANAGEMENT? : –

 A proposition that responsiveness and innovation can be improved through the leveraging of collective wisdom and experience.

 “Knowledge Management (KM) is an effort to increase useful knowledge within the organization. Ways to do this include encouraging communication, offering opportunities to learn, and promoting the sharing of appropriate knowledge artifacts.”

 This proposition is supported by:

• New process specific to the management of knowledge
• Organizational structures that create accountability for km
• Applications that support km processes
• Enabling technologies

THE CHALLENGES FACING HIGHER EDUCATION IN INDIA : –

 Expansion of Higher Education in India :

 The success stories of ‘green revolution’, ‘space technology’, ‘nuclear energy’ and ‘information technology superiority India has achieved’ -  we owe these all to  the higher education system as it evolved during 60 years of India’s independence.  It can not be denied that it is Indian higher education system that to a significant extent has contributed to India rising to become the World’s second fastest growing economy, the World’s third largest economy, fastest growing mobile phone market, owner of the largest bandwidth capacity and contributing second largest portion of scientists and engineers in the world.  

 Expansion with Equity :

 India has experienced appreciable growth in the number of institutions of higher education during last six decades and particularly since 1990.  This growth has already been because of expansion of number of State Universities and institutions deemed to be Universities.  The period since 1990 has also seen the emergence of private Universities.  The expansion of central universities has rather been slow and skewed in terms of regional distribution.    It also mentioned that a significant majority of Universities, particularly managed by the state governments ate affiliating in nature.  Given the current number of universities in the country the burden of affiliating colleges per University is unmanageably high and incongruous, in some cases the number of colleges affiliated to a University runs as high as many hundreds.  Thus despite appreciable growth in number of universities there is scope rather need for further expansion in the number of universities and also colleges.

 Inclusiveness and Equality :

The participants in the Diversity, Inclusiveness, and Inequality track represented a great deal of diversity themselves and included faculty and students from a rich variety of research institutions, private liberal arts colleges, and community colleges. While participants engaged issues and strategies in each of the three substantive area—diversity, inclusiveness, and inequality in education (DIIE)—the bulk of our conversations focused on diversity and inequality.

Quality and Excellence :

Ensuring quality education demands structural and institutional reforms in addition to committing enhanced financial resources. Imparting quality education would entail better infrastructure; greater use of ICT; teaching and learning in smaller groups; granting autonomy to the faculty, department and individual teachers. But more than that, imparting quality education requires ‘faculty development’ or what many call ‘faculty recharge programmes’ so that the faculty does not go stale, it retains its vibrancy and dynamism in doing research, in learning, and innovating and in devising new methods of teaching.

 In the modern technological world quality education has become a necessity. Governments all over the world are appointing committees and commissions to bring in excellence in education. Curricular are being revised and improved to include more and more relevant knowledge in the curricula of schools and colleges.

 Funding of Higher Education :

 The importance and need of setting up these new institutions of higher and professional education can hardly be ignored, but investing in existing facilities and institutions should be no less a priority.

Fee hike suggested by many can hardly bring the required resources.  We by no means are suggesting that fee need not be rationalized.  In addition it is suggested that there is need for building a robust and strong private – public partnership for funding and improving the quality of higher education.  We have no hesitation in endorsing the suggestion as we see the practical and mutual advantages to private houses, industries on one hand and the higher education institutions and recipients of higher education on the other.  For example, the Universities and research institutions can do the research and innovations which may provide competitive edge to Indian industry and industry may provide on the site based experience to students. 

Academic and Administrative Reforms :

Unlike expansion, equity/inclusiveness and quality/excellence, where efforts are in making, the policies concerning reforms in the arena of academics, administration and governance are already well formulated and publicity announced. 

While these recommendations about credit system, semester system, more of international assessment and less written examination component, teachers evaluation by students, inter-institutional mobility etc have been generally accepted, quite a few of them have not been implemented and operationalised as yet.  Some of these have been tried and failed while some others have been implemented on selective basis.  As a result there is a lot of institutional variations in admission, examination, faculty and governance related practices.

Role of Private Education :

The spread of higher education was achieved through active state support whereby public funding was considered necessary in order to provide equitable opportunities of higher education to all.  It has, however, been a proclaimed policy of the country to also encourage private investment in higher education so long as they are driven by charitable and non-profit motives.  While universities have largely been in the public domain, India has had a history of having large number of colleges established and maintained by private management.  In recent times, the private self-financing institutions colleges and other degree awarding institutions have gained prominence.  At the same time, there has also been witnessed a tendency among the public funded institutions to start and run courses on self-financing basis.   More recently, the private universities, either under state legislature or through the deemed university mode have also come to be established.

Internationalization of Education :

The issues concerning internationalization of higher education can be discussed into two broad heads, which represent two broad dimensions of the issue. The first aspect deals with the demand for opening Indian higher education for international service providers while the second aspect deal with the internationalization of Indian higher education. Going abroad for higher education has long been the most cherished goal for students of underdeveloped and developing countries.  While most foreign students were known for their diligence and dedication and were often a source of pride for their universities, they were seldom seen as a source of revenue. But things have changed a great deal in the post WTO/GATS regime.

 Developing countries are now seen as a market for higher education and foreign universities from other countries are competing each other to increase their market share.  As the demand for opening the higher education sector in India for international service providers is increasing, the issue of providing appropriate regulatory framework for international education providers is under consideration of the government.  Effective regulatory mechanism is required to ensure quality higher education with equity and accountability. It was also felt that Indian universities and colleges should be permitted to form strategic alliances with international universities and other institutions of repute and that universities in India should be permitted to take up collaborative research with foreign universities but the arrangements should be such where Indian counter parts share Pattern Rights  and copyrights.

 CONCEPT OF KNOWLEDGE MANAGEMENT IN EDUCATION: –

• Education for Knowledge
• Education for Information
• Education for Skills
• Education for Employment
• Education for Livelihood
• Education for Empowerment
• Education for Social and National Development

 KEY TASKS INVOLVED IN EDUCATION FOR:

 KNOWLEDGE MANAGEMENT

 A. MICRO-LEVEL MANAGEMENT OF TASKS:

• Course structuring and study material preparation
• Distribution and presentation of study materials
• Communication between educational actors (student-faculty, student-student)
• Performing instructional assignments, either alone or group-based
• Performance assessment

B. MACRO-LEVEL MANAGEMENT OF TASKS:

• Organisation of the whole educational process
• Organising and managing information and knowledge flows within the educational organisation
• Keeping track of performance of students, faculty, courses, curriculum, and of the (allocation of) available knowledge resources
• Monitoring results in terms of goals and standards
• Dynamic changing of the educational program as feedback to discrepancies between goals and standards and obtained performance results.

 KNOWLEDGE MANAGEMENT FOCUS :

“The focus on knowledge management is on ‘doing the right thing’ instead of doing things right’. It provides a framework within which the organization views all its processes as knowledge processes and all business processes involve creation, dissemination and application of knowledge towards organizational sustenance and survival”. 

 KNOWLEDGE TYPES:

 It contains two types they are ;

• Explicit knowledge
• Tacit knowledge

EXPLICIT KNOWLEDGE

• Objective, rational, technical
• Easily documented
• Easily transferred / taught / learned

TACIT KNOWLEDGE

• Subjective, cognitive, experiential learning
• Hard to document
• Hard to transfer / teach / learn
• Involves a lot of human interpretation

KNOWLEDGE MANAGEMENT PROCESS : -

The process of Knowledge Management applicable to schools, colleges and universities. Some would argue that sharing knowledge is their reason of being. If that is the case, then the higher education sector should be replete with examples of institutions that leverage knowledge to spur innovation, improve services, or achieve operational excellence. However, although some examples exist, they are the exception rather than the rule. Knowledge Management is not a new field, and experiments are beginning to mature in higher education.

I believe there is tremendous value to higher education institutions that develop initiatives to share knowledge to achieve business or organizational objectives. What are the basic concepts of knowledge management, how the trends, and how it might be applied in higher education and whether higher education is ready to embrace it or not, we will know through this article.

NEW TRENDS IN KNOWLEDGE MANAGEMENT: -

Several trends will shape the field of knowledge management in the not-too distant future (even now):

• Emerging technology solutions
• The convergence of knowledge management with e-business
• The movement from limited knowledge management projects to more enterprise wide projects
• Increasing use of knowledge management to enhance innovation
• Increasing use of tacit knowledge (rather than explicit knowledge)

INNOVATIVE SKILLS OF KNOWLEDGE MANAGEMENT IN CURRENT EDUCATION SCENARIO: -

Using knowledge management techniques and technologies in higher education is as vital as it is in the corporate sector. If done effectively, it can lead to better decision-making capabilities, reduced “product” development cycle time (for example, curriculum development and research), improved academic and administrative services, and reduced costs. Consider the number of faculty and staff who possess institutional knowledge. For example, what institution does not have a faculty member who has led successful curriculum revision task forces? Or a departmental secretary who knows how to navigate the complex proposal development or procurement processes? Or a researcher who has informal connections to the National Science Foundation? Or a special assistant to the president who has uncovered (or generated) useful reports that individual deans or department chairs could use to develop their own strategic plans?

Relying on the institutional knowledge of unique individuals can hamper the flexibility and responsiveness of any organization. The challenge is to convert the information that currently resides in those individuals and make it widely and easily available to any faculty member, staff person, or other constituent. An institution wide approach to knowledge management can lead to exponential improvements in sharing knowledge—both explicit and tacit—and the subsequent surge benefits.

Is higher education ready to embrace knowledge management? A key ingredient in an institution’s readiness to embrace knowledge management is its culture—the beliefs, values, norms, and behaviors that are unique to an organization. Informally, it is the unwritten rules or “how things really get done.” Higher education is moving from the old culture that considers, What’s in it for me?” to a new culture that says, “What’s in it for our peoples?” And it is developing a culture that is ready to embrace knowledge management.

CONCLUSION: -

Innovations in knowledge management will improve the standards of all the institutions, develop the performance of students in all faculties and by which the progress of a nation can be viewed nakedly.  Knowledge management refers to a range of practices used by organizations to identify the higher levels of innovations in education. The sharing of knowledge in industry, colleges, universities and, almost any institution in this country will make reference to the capturing of knowledge.  By developing the knowledge management, the nation’s economy increases and can compete in the global scenario.

Article by:

X.Queen Shanthana Mary

M. Phil Scholar,

Department of management studies & research,

Karpagam University,

Watch the video related to Knowledge Management

Google Tech Talks June 4, 2008 ABSTRACT Successful knowledge management results in a competitive advantage in today’s information- and knowledge-rich industries. The elaboration and integration of emerging web-based tools and services has proven suitable for collecting and organizing intellectual property. Due to an increasing information overload, information and knowledge visualization have become an effective method for representing complex bodies of knowledge in an alternative fashion by …

Help answer the question about Knowledge Management

Is Bachelor of Information and Knowledge Management GOOD?
I have searched google and here and don't get any results, so I guess someone here should know the answer or are currently doing this course. How is this course compared to Bachelor of management? What income should I expect compared to other business degrees?

Thanks!

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Article Source: ArticlesBase.com – Innovations in Education – Knowledge Management

Time management is basically about being focused. The Pareto Principle, also known as the ‘80:20 Rule’, states that 80% of efforts that are not time managed or unfocused generates only 20% of the desired output.

However, 80% of the desired output can be generated using only 20% of a well time managed effort.

Although the ratio ‘80:20′ is only arbitrary, it is used to put emphasis on how much is lost or gained. r />

Some people view time management as a list of rules that involves scheduling of appointments, goal settings, thorough planning, creating to do lists and prioritizing.

From the moment you the integrate skills used to manage your time into your life, you have opened several options that can provide a broad spectrum of solutions to your personal growth and create more doors for opportunities to knock upon.

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A brief demonstration of Matt’s PersonalBrain. PersonalBrain is Knowledge Management Software from TheBrain Technologies … matt caton matt’s personal brain thebrain personalbrain knowledge management software mind mapping maps

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What should i do ? (Project Management Knowledge)?
Hello every one, Can any one help me out?
since my first job i have been working as programmer to developer. by education i am 10th fail in gujarati medium of a govt. institute in india. by my own knowledge i am able to work on professional projects and development. in my last job i was working in abroad country for development job there was nobody at the starting time and i did all the projects and start their business from the begining. After company brought new staff to make work more professionally and teamwork, they promote me and give a project manager job to decide projects and planing. now days for my personal problems i leave my job after working as project manager for 2 years. now from my resume its indicate project manager experience.
i need to know what should i study to get project management knowledge theoretically, Is there any way to study from books or online courses ?

Thanks in Advance.

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Lou and Robin Bonaventura have been Professional Network Marketers for 4 years. Are you serious, motivated and trainable? If so, we want to hear from you right away: request an immediate interview! Also visit our Blogfor more information on how personal development can benefit you!

With the rise of consumerism, overspending is a major problem even with the people who have an average income. Because of this, most people are now in deep debt burden. It is worsened mainly because a lot of people have little or no knowledge about how to manage their finances. If you take financial management seriously, you would get a lot of benefits by personally controlling your finances. Below are some ideas that will advise you on how to manage personal finances.

The Credit Card Approach

The most popular way of getting credit is through credit cards. Credit cards are very easy to use and you can acquire it without any hassles. You just select any item and then bring it to the cashier and use your card to purchase it. Without carrying any cash, people are encourage to spend without realizing that every swipe of the card will be charge to the card user’s account. Always keep in mind that every use of the card will bring more debt.

Good financial management always means that you take necessary precautions to avoid credit card debts. You should always use the credit card when only necessary and there are no other alternatives. Also, spend only the desired amount when purchasing using your credit card. Keep in mind that credit card companies starts charging penalties on accounts that are over due. This will eventually add up to your debt and will make the situation worst.

You should shop around first before applying for credit card. Always choose the credit card company that charges the least interest rate. Having a low interest rate will give you good savings for other expenses.

What about Debit Card?

One good approach is the use of the debit cards. Debit cards allow you to limit your purchasing amount which is equal to the account. Hence, debit cards have embedded protection against any forms of overspending and eventual loss of control over unnecessary spending.

The Essence of Personal Loans

One source of financial assistance is the personal loans. If personal loans are used constructively, it will give you financial security. If taking personal loans only for the purpose of spending more money that you don’t, it will only fasten your financial decline. If you choose this type of approach, then you should minimize loan cost whenever possible. Always avail personal loans that provide low interest rates so that you can save as much money as you can.

Practice Self Control

You should exchange the habit of too much spending for a habit of wise savings to have financial control. If you have enough money then there is no need for any financial assistance that will push your debt to the limit. Always keep in mind that wise financial management means spending only to what is necessary and should only belong to what is on the budget.

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From TheBrain Technologies Big Thinker Web Series: The Knowledge Web Everything’s connected. All you have to do is see the links. Watch a special web event with best selling author and famous historian James Burke.

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What are some interesting jobs in Management Information Systems/Information Technology?
I'm clueless about jobs in the MIS field. What can you do with an MIS degree? Please share any examples, knowledge, or personal experience. Thanks!

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Ace Smith is a prolific writer touching base on topics like Technology, Travel, Health and others. For more information you can drop by his web sites that deals with: Credit & Finance , Africa and Jewelry.

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Nick Milton of www.knoco.com discusses the need for a complete and closed lessons loop, where new knowledge is converted into action. Blog at http

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how to implement knowledge management in a company? what are the steps needed?
ive been appointed as the new CKO (cheif knowledge officer) of a company. this is the first time the position is created.
the company never had a CKO or any one who is in carge of knowledge management.

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Email management could be a company’s saving grace in today’s world of litigation and information overload. Email is now one of the most used communication systems around, over which important business decisions are often made, therefore an adequate email management system is vital to any business.

Managing one’s emails effectively could result in a much more productive work environment in terms of organization and timeliness, as well as helping with audit purposes. Furthermore, recent legislation has made it mandatory that all businesses and organizations need to be able to produce any documentation requested by the courts if legal issues arise.

Email Archiving as part of email management

Email archiving is one of the first steps to a successful email management program. Administrators can maintain an archive of all the company’s email correspondence which will be easily searchable and recoverable, and therefore reduce the dependence on PST files that can easily get corrupted and are not secure backups of email data.

Moreover, in order to comply with eDiscovery requests, email archiving is a must, whilst being able to access archived emails and corporate data in a matter of seconds can help realize a return on investment and therefore boost the company’s productivity.

Legislation and Regulations

Apart from the legal benefits that an email management policy presents, it is also important when dealing with inter-company issues such as harassment or dismissal charges, where critical information may have been recorded via email.

If an employee used his work email account for illicit purposes, verifying such a fact could prove to be a difficult task without an adequate email archiving system.

Email management from a legal perspective requires organizations to keep records of email documentation for a minimum period of up to five years. Such legislation includes the Sarbanes-Oxley Act (SOX) which affects all industries and imposes severe penalties on anyone who deliberately alters or deletes documents with the intent to defraud third parties.

Even though it is a US law, SOX act is also applicable to European companies with US listings as well as to companies that do business with the US. There are other legislations that also require companies and organizations to archive emails, as well as government bodies that comply with the regulations set by the Freedom of Information Act (FOIA), the Patriot Act, National Archive Records Administration (NARA) and other legislative entities.

Storage & Knowledge Issues with Email Management

Managing one’s emails is not only a legal and compliance issue but also delves into the fields of storage and knowledge management. There has been a dramatic increase in storage size due to the increase in email usage over the years as well as the upsurge in attachments sent with original emails.

This increase has affected the efficiency, reliability and speed of message servers. An efficient email archiving solution stores emails in a compressed format, resulting in considerable disk space savings and centralizes your email records.

Furthermore, emails are automatically archived as soon as they pass through the message store, thus users can clean up their mailboxes without the worry of losing important emails. Additionally, an email archiving solution that allows authorized users to view emails from a central repository will encourage them to do so without having bulky PST files stored locally.

Large volumes of email correspondence, increased storage limitations, government regulations and potential legal implications have made the need for an email management policy a critical issue for any company. Managing emails through archiving allows organizations to have control over employees’ email accounts whilst ensuring regulatory and corporate compliance.

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IBM’s Richard Warrick concludes. (Q&A session at end) … KM IBM knowledge management best practices km institute

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why is it hard to measure the impact of knowledge management?

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Jesmond Darmanin is a freelance writer who is passionate about business IT issues and recommends the use of email archiving software as part of a reliable email management policy.

With the advent of modern technologies like the internet, it has become easy to get online teaching and learning facilities. This is because, education is considered as one of the most important investments for every person, a strong educational background leads people to pave their career path towards the highest achievement in career field. Nowadays, one can find study materials and live classes from new form of media that includes Tata Sky and Dish TV. Moreover, there are a number of websites also available to offer online teaching and learning materials.

Evolution of Online Learning and Teaching

The emerging wish of making effective and successful career and the advent of online technology together act as catalysts to transform the whole setting of institutions learning and teaching. In order to accomplish these requirements, online learning and teaching methods have been pioneered. Most of the educational institutes such as school, coaching, college and university offer the facility of online learning that assures easy availability of study material to students. 

Advantages of Online Learning and Teaching

The first advantage associated with online learning and teaching is that students can avail study materials irrespective of time and place. Other advantage of this facility is that students can attend classes from any part in India as long as they have the internet connections. Students with physical disabilities can also learn and study through online method as they do not have to travel to attend classes. Apart from these, this method is less expensive as students do not need to pay monthly fees to school resulting in lower expense as well as hurdles.

Students of Online Teaching and Learning

In order to accomplish requirements of students who are studying in 9th, 10th, 11th and 12th, a number of websites have come with the study materials of various subjects that include physics, Chemistry, Biology and Mathematics for Classes 11th & 12th. Students can even ask online questions and get their answer from subject experts within 72 hours. 

How to find online Teaching and Learning

If you are looking for online teaching and learning solutions, then go with either DTH platforms such as Tata Sky and Dish TV or various websites. Most of the websites also provide you advanced features to enhance your knowledge such as Tests Online, Study Online, Solved Papers and Ask the Expert. Apart from low cost, this facility claims to offer adequate knowledge to clear any entrance test and/or secure good marks in board exams.

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Members of the panel on GK3 talk about their experiences.

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What is knowledge management all about? How it can be used to create values in organization?

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Topper Learning is an education system site which provides Online Teaching and Learning programs for students to enhance your knowledge about your courses. So Online Tutorials by Subject becomes more famous study materials for young Indians.