The society is in transition, from Agrarian society, Industrial society, Information society and now the 21st century is considers as the Global Knowledge society. The concept, knowledge management is often used today’s world. And in the knowledge based society, intellectual capital is considered as a prime resource for any organisation. Thus Peter Drucker said, “The foundation of an organisation is not money or capital or technology. It is knowledge and education (human capital), knowledge workers will be by 2005 the single largest group in the labour force”.

The emergence of new complicated situation made every organization to have knowledge management initiatives to accumulate, preserve and utilize the knowledge in systematic ways. Every world renewed organisations are now trying to achieve knowledge management principles for their operations.

It is concerned with the use and developments of knowledge asset of an organisation. The knowledge is either explicit knowledge or tacit knowledge. The explicit knowledge is called as documentary knowledge and the tacit knowledge or subjective knowledge is resides in the minds of employees/scientists and so on.

What is knowledge management?

It covers all process associates with the identification, sharing and creation of knowledge, but sharing of explicit knowledge can be easy than that of the tacit knowledge. but for successful knowledge management is an organization, creation of knowledge repositories and cultivating the habits of sharing the knowledge among employees and organisational learning.

Pre – Requisites: To develop a knowledge Management systems following are essentials.

Knowledge repositories: it is necessary to create knowledge repositories that stores knowledge and information both in documentary or digital forms.

Knowledge access: the knowledge or information stored in the repositories should be made available for easy access to all the employees of an organisation.

Enhancing knowledge environment: it is necessary to create conducive environment to produce knowledge, transfer and use

Knowledge management: knowledge is an asset of an organisation and a person that should be managed systematically.

Principles of knowledge Representation

A knowledge representation is a surrogate, set of ontological commitments, and fragmentary theory of intelligent reasoning, medium for efficient computation and medium of Human expression.

Reference

Book, George (1854) An Investigation into the laws of thought, reprinted by Dover publications, New York.

Born, Max (1949) National philosophy of cause and chance, Dover publications, New York.

Gartner Group, European E –work and knowledge management march 1998, pp.30 – 31.

Peter Drucker, (2000), knowledge work executive excellence, pp.11 – 12.

Minsky, Marvin (1965) “Mater, Mind and Models”, proceedings of IFIP congress 65, pp45 -49.

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Lecture Series on Database Management System by Dr. S. Srinath,IIIT Bangalore. For more details on NPTEL visit nptel.iitm.ac.in

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Is Yahoo Answers a Knowledge Management System?

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Partner and supplier managers across industries and around the world have a common challenge — consistency.

External, non-employee stakeholders can dramatically affect a company’s performance, for better or worse. How can organizations develop these stakeholders to the same level of competency and product knowledge as their internal employees? And how can organizations instill common messaging, brand identity, and quality practices across this extended enterprise?

Many organizations have implemented learning and knowledge management strategies for their partner programs, backed by a learning management system (LMS), to bridge this gap between internal and external stakeholders. Learning management systems have provided value to partner management organizations primarily by cutting training administration costs through automation, by replacing instructor-led course activities with more cost-effective eLearning modules, and by ensuring partner compliance with the use of certifications and training analytics.

The whitepaper will help you develop a business case around using a learning management system to educate your audience beyond the traditional company boundaries – to your partners, vendors and suppliers in the “extended enterprise.”

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Learn to organize information and build information systems. The University of Washington Master of Science in Information Management (MSIM) program teaches students to improve the efficiency and effectiveness of any organization. Students study strategic planning, systems design, business leadership, information architecture and management, information assurance and networking and information technology. Leaders from the business world work with the program to ensure graduates possess the …

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the interaction between information gathering and knowledge management?

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The world of business is almost alike to the world of gadgets. As soon as new gadget appears, all previous become outdated. The only thing to be sure about – there’re no guaranteed schemes. No silver bullet that makes business run 37% more effective.
Same about project management. Combining processes, people and technologies is an art, not a craft. But there’s another phase of the subject. Those management possibilities that failed once due to lack of communication, now are open. This is no more a problem but a difficulty.
Lets take a look at what’s called business of the future. What are its features. How to succeed in the world of constant speed-up. In the world where market transparency and complexity are constantly growing.
The members of «Enterprise 2.0 2008» conference say this way about Business 2.0 features:
1. Flat organization: there’re minimum layers between the top-management and common workers
2. Ease of organization flow
3. Agility: minimum bureaucracy
4. Flexibility: how quickly your company adapts to external changes
5. User-driven technology
6. Bottom up: control and information flows often originate from any layer
7. Distributed: team is distributed both geographically and in time. Teams are global.
8. Fuzzy boundaries, open borders: there’re no definite departments inside a company
9. Transparency: your company state is always visible from outside

10. Information systems are emergent, and not forced from top-management
11. Folksonomies replace taxonomies. It’s no use making people think the same you do.
12. Simple. Nothing to add here.
13. Open: the best description is given by Jonathan Nolen, hope it helps
14. Works on demand: for each new request, company invents new solutions. I recommend checking an intersting article about business-on-demand.
15. Short time-to-market cycle
Seeming simplicity of new organization is actually based on complexity of people and technologies. When saying ‘people’ I mean, new business is possible only when people characteristics are very high. Responsibility, creativity, communication skills, inner mobility. People become more demanding to themselves and business creates new people. The technology aspect of new business is: all those innovations become possible with new communication and knowledge management techniques.
But this is still not a difficulty. Difficulty lies in combining people and technology growth. It comes out that ideally technology should be one step ahead of people. Technology as a way to transmit achievements from more advanced participants to other. It’s like two endpoints of same spring. In such a way business system evolves.
OK, what do we have on the intellectual systems market that
1. Solve project management automation tasks
2. Empower managers’ flexibility in building teams and processes
3. Create an environment for knowledge sharing in a team
Let me note that these three things are connected with one another and support each other. There are systems that solve each of the problems perfectly. But only one.
Corporate Wikis for knowledge storing and sharing; ERP and «professional» project management tools like Microsoft Project; standard development and management methodologies. GTD programs are good for short-term teams that gather for one project (some communication management systems look like it’s GTD for teams, yes).
The balance between complexity of all those three tasks and usability is a challenge for many software companies: SalesForce, BaseCamp, Zoho.
You may review a comparison of well-known systems, I don’t want to stop on this issue right now.
Balanced solution that includes all needs of ‘business 2.0′ still does not exist. So many companies are now trying to build their own technical basis for growth.
We at NewtonIdeas were dissatisfied with those possibilities current systems provide. Thus we are constantly looking at top-edge developments in this field, and consider our 8 years experience in IT and business. And built our own, where we put principles of Enterprise 2.0 in the way we understand it.
So, that’s what drives us at developing Comindwork – a system for project management, team communication and knowledge sharing. Three-in-one and a bit more.

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PhD Confirmation Seminar 8 -12 , Part 7 of the Discussion National Culture and Knowledge Sharing: Empirical Study of the Procurement of Educational Building Projects in Saudi … PhD Confirmation Seminar حسن شوقي جعبور الحازمي دكتوراه جامعة جريفث استراليا Hassan Jabour Griffith university Australia Knowledge management Sharing National Culture construction saudi arabia educational buildings

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How important is the knowledge of economics in management?
Do I need to go beyond a basic, university economics class to succeed as an executive? How applicable/ practical would my knowledge of economics be if I wanted to be a CEO of a Fortune 500 company (regardless the industry)? Would you say that knowledge of marketing, finance, accounting, supply chain, and organizational behavior be more important? I would appreciate a ranking of the subjects in terms of importance.

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Newtonideas is a software developing company, concentrated on business process automation, extranets, web and multimedia solutions. The company was founded in 1999, the main office is located in Kiev, Ukraine.
http://www.comindwork.com
http://www.newtonideas.com

Customer Relationship Management Software also known as CRM is software that allows a company to manage their relationships with their customers by capturing, analysing, and storage of customer, partner, vendor details and also internal process information.

The key functionality of a CRM system is divided into 3 basic modules these are Marketing, Service and Sales and the 3 aspects of the system are Operational, Collaborative and Analytical (these can be implemented in isolation from one another).

Marketing

• The marketing module deals with providing functionality of short term execution of marketing related activities and long term planning within a company.

o Campaign Management – running marketing campaigns using different communication channels, which targets potential buyers using a product or a group of products as a message.

o Planning – making long term market plans which are quantitative or qualitative measures. These can be set for a period of time and for different product groups and geographies.

o Lead Management – generating sales related leads which then can be converted into sales, lead management deals with processing the leads by carrying out sanity checks and evaluating the genuineness of the information received and then deciding which leads are hot and cold.

Service

• The service function focuses on how effective the system is of managing customer service which is planned or unplanned. Below are some of the functions of the Service module: -

o Service Order Management
o Service Contract Management
o Planned Services management
o Warranty Management
o Installed Base (Equipment) Management
o Service Level Agreement Management
o Resource Planning and Scheduling
o Knowledge Management (FAQs, How to guides)

Sales

• The sales function focuses helping the sales team of the company to manage and execute the pre-sales process, making it more organized. The sales team in most companies are responsible for capturing any leads or opportunities, capturing customer interaction, the CRM helps them process this data and monitor it in the future.

o Opportunity Management – helps to organize all relevant data received and captured for a deal to be put into one place, it could hold data as expected budget, total spending, prospective customers, key players, products interested in, important dates and expected closing dates of a deal.

o Quotation and Sales Order Management – if an opportunity is reached the quotation phase a quotation is formed and if this is won the quotation is turned into a sales order – the sales order then gets passed to the ERP system.

o Activity Management – this represents activities that go on within the sales and service areas with the interaction with the customer including meetings, discussions, calls and emails.

Operational – this is the automation of customer support and the processes that include the company’s sales and service representative.

Collaborative – is the direct communication between the customers that does not include a company’s sales and service representative.

Analytical – the analysis of customer data which is used for a broad range of purposes.

Customer Relationship Management Software is a good way of organizing and running your company effectively.

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A brief demonstration of Matt’s PersonalBrain. PersonalBrain is Knowledge Management Software from TheBrain Technologies … matt caton matt’s personal brain thebrain personalbrain knowledge management software mind mapping maps

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Barriers for knowledge management systems? Ways to improve.?
This relates to tourism system. Thanks a lot.

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Jene Pedder is the webmaster of Synergy specialists of CRM Software.

Article Source: ArticlesBase.com – Customer Relationship Management Software