Knowledge Management Organisation (Tom Young of Knoco)
Content management systems already became a “commodity” as products became established, and even more solutions flood the market. This is good news for customers, as it will lead to steadily falling prices, and a greater consistency of features.
Talking about future of CMS, many of the current CMS projects will fail, due to the current poor standard of implementation, and lack of understanding of usability, information architecture, knowledge management and content issues.
While CMS products are more effective and capable than ever, the continued obsession with technology-only approaches will generate far too many unsuccessful projects.
The good news is that the payoff for organisations who tackle CMS projects in a strategic way will be higher than ever, due to the technology strengths of CMS solutions.
The field of “content management” will continue to mature over the next few years, to achieve a higher level of consistency, repeatability and professionalism.
An increasing number of books and articles are being written about the discipline of content management, beyond the narrow focus on technical implementation.
These, along with the hard-learned lessons gained from unsuccessful implementations, will start to put the focus back on developing consistent and effective content management methodologies.
The move to open standards for content management systems is obviously desirable, but there seems to be few immediate moves towards this. At present, there are a handful of protocols for communicating with and between content management systems.
Beyond this, there are no widely adopted standards for storing, structuring or managing content.
Sooner or later, there will have to be a merging and rationalisation between content management, document management and records management.
The future CMS development will come up with improved technologies for
- Reuse of content
- Quick content creation and publish without any time delay.
- Integration of various internal applications
- Improved corporate and client communication
- Integrating external system and content
- Content Aggregation & Syndication
- Multiple access and transmission
It is not yet clear, however, what form this will take, or how such a merged platform would operate. There is still much learning and experimenting to do in this area.
Watch the video related to Knowledge Management
Tom Young of Knoco www.knoco.com discusses the different structures that a Knowledge Management team might have
Help answer the question about Knowledge Management
how does one create an effective knowledge management tool for a call center?
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Ask your tutor for help. I am sure they would prefer it if you went to them because you do not understand rather than not attempt it at all.
Sorry it is way above me, but good luck
Someone needs to spend time with the assigned reading homework.
Use your mind. Think. Push those gray cells to communicate and share their thoughts with each other to form new ones. Or choose to be mediocre; the latter course will put you in a very large group.
Hey Sweetu,
Nice vid!!
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There's some really good articles on management at http://management.hammocksurvivalguide.com/
I don't know if it will solve your issues but there's some good stuff there.
Before attempting to address the question of knowledge management, it's probably appropriate to develop some perspective regarding this stuff called knowledge, which there seems to be such a desire to manage, really is. Consider this observation made by Neil Fleming
A collection of data is not information.
A collection of information is not knowledge.
A collection of knowledge is not wisdom.
A collection of wisdom is not truth.
The idea is that information, knowledge, and wisdom are more than simply collections. Rather, the whole represents more than the sum of its parts and has a synergy of its own.
in summary the following associations can reasonably be made:
Information relates to description, definition, or perspective (what, who, when, where).
Knowledge comprises strategy, practice, method, or approach (how).
Wisdom embodies principle, insight, moral, or archetype (why).
The value of Knowledge Management relates directly to the effectiveness with which the managed knowledge enables the members of the organization to deal with today's situations and effectively envision and create their future. Without on-demand access to managed knowledge, every situation is addressed based on what the individual or group brings to the situation with them. With on-demand access to managed knowledge, every situation is addressed with the sum total of everything anyone in the organization has ever learned about a situation of a similar nature. Which approach would you perceive would make a more effective organization?
It is an interesting speciality, sort of a cross between a business degree and a library degree. The upside is that it will prepare you very specifically for a certain niche in an organizational hierarchy. The downside is that it might not give you enough big-picture training to move up that hierarchy. But like most undergraduates degrees what you do with it depends mostly on you, not on the degree.
Good luck.
Data are mixed up.
No, it is not needed. Companies survived for hundreds of years without it.
Try ibm.com for statistics.