Knowledge Management in an Organisation
Knowledge Management in an Organisation
Introduction
The society is in transition, from Agrarian society, Industrial society, Information society and now the 21st century is considers as the Global Knowledge society. The concept, knowledge management is often used today’s world. And in the knowledge based society, intellectual capital is considered as a prime resource for any organisation. Thus Peter Drucker said, “The foundation of an organisation is not money or capital or technology. It is knowledge and education (human capital), knowledge workers will be by 2005 the single largest group in the labour force”.
The emergence of new complicated situation made every organization to have knowledge management initiatives to accumulate, preserve and utilize the knowledge in systematic ways. Every world renewed organisations are now trying to achieve knowledge management principles for their operations.
It is concerned with the use and developments of knowledge asset of an organisation. The knowledge is either explicit knowledge or tacit knowledge. The explicit knowledge is called as documentary knowledge and the tacit knowledge or subjective knowledge is resides in the minds of employees/scientists and so on.
What is knowledge management?
It covers all process associates with the identification, sharing and creation of knowledge, but sharing of explicit knowledge can be easy than that of the tacit knowledge. but for successful knowledge management is an organization, creation of knowledge repositories and cultivating the habits of sharing the knowledge among employees and organisational learning.
Pre – Requisites: To develop a knowledge Management systems following are essentials.
Knowledge repositories: it is necessary to create knowledge repositories that stores knowledge and information both in documentary or digital forms.
Knowledge access: the knowledge or information stored in the repositories should be made available for easy access to all the employees of an organisation.
Enhancing knowledge environment: it is necessary to create conducive environment to produce knowledge, transfer and use
Knowledge management: knowledge is an asset of an organisation and a person that should be managed systematically.
Principles of knowledge Representation
A knowledge representation is a surrogate, set of ontological commitments, and fragmentary theory of intelligent reasoning, medium for efficient computation and medium of Human expression.
Reference
Book, George (1854) An Investigation into the laws of thought, reprinted by Dover publications, New York.
Born, Max (1949) National philosophy of cause and chance, Dover publications, New York.
Gartner Group, European E –work and knowledge management march 1998, pp.30 – 31.
Peter Drucker, (2000), knowledge work executive excellence, pp.11 – 12.
Minsky, Marvin (1965) “Mater, Mind and Models”, proceedings of IFIP congress 65, pp45 -49.
Watch the video related to Knowledge Management
Mike Cassettari, Vice President of Marketing and Development for Inmagic, steps aside during the SLA conference 2008 to tell us where the knowledge management industry is headed, why it’s becoming social, and how Inmagic is driving its transition. Learn more about the story at tinyurl.com
Help answer the question about Knowledge Management
A good advice book for starting a small business without prior management knowledge?
My sister is planning on opening a small cafe and I would like to find for her a book that without advanced management knowledge can tell her how to asses the best way of doing it.
Thanks for the answers
About Author
he is a social worker in India
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Your question is not understandable…
Understanding of products/services of yours and your competitors, win/loss analysis, seasonality, trends…
I think as a starter in this field, you should to get a job in the wharehouse first. Then you get a post as purchase executive (just like yourself) after a while. Your best bet is to enrol a part-time university course in Material Management. After you eraned your degree, you probably can get a job in a very big wharehouse handling many different kinds of stuffs. You should know something about logistics to help you to enhance your heavy work load in the future.
Hi:
You can tackle this in a simple but effective way.
Your needs seems to be of typical mass customer interaction / employee interaction organization needs.
All your needs can be grouped into the following
1. Content Management System
2. Customer Relationship Management
3. Accounting
4. Knowledge / Document Management System
5. Miscellaneous Requirements
I take a hypothetical situation of a solution using Open Source Technologies but you can substitute all of these with commercial systems.
1. Content Management System can handle your features of forums, news, calendar for training, team events and notices.
Add some forms to collect data and ability to publish articles.
Develop a point system as an extension to this. Look at Joomla CMS and its many extensions. So this provides a basic framework for you to present your organization to the outside world. http://www.joomla.org
2. Customer Relationship Management :
An open source CRM like SugarCRM provides Contacts / Accounts Management System where in all your customers, leads and opportunities, email campains can be managed effectively. It also facilitates to capture your employee information activities and roles etc etc.
Now the forms which are there on the CMS can directly be put into the CRM automatically as mails and processed.
You can also integrate your Accounting System like Quick Books with some kind of custom development.
http://www.sugarcrm.com
3. Accounting:
You can look at any of the web based accounting system for this. Something like Quick Books which is paid comes to my mind.
4. Knowledge Management:
The best open source knowledge management system which helps in managing and maintaining your documents is KnowledgeTree. There is already a module for SugarCRM to integrated KnowledgeTree called Zuckerdocs. So this helps to manage all your documents with in the system. It provides all kinds of restrictions based on roles for accessing, editing and deleting this knowledge. By the way SugarCRM provides even handling your mails from its iterface.
http://www.knowledgetree.com/
5. Any other custom requirements have to be handled by customizing the above or developing them separately.
All the above mentioned products comes with enough documentation for customizing and have huge list of users participating in their forums.
I am not too sure whether I have made this answer too long but I feel you are trying to put too many things into your knowledge management system. A careful analysis and planning is necessary
Ram Kumar
http://www.rheakt.com
Well, it's not like a typical interview process at a business, where you 'toot your own horn' to make a good impression. They are looking for humble people, not prideful people.
If you really want to be a part of it, I suggest not mentioning that you 'have much accurate knowledge on theology.' They may be put off by it. You probably need to put in at least 20 years, if not 30, of volunteer work. It is required that you sign a vow of poverty. If you do well in the beginning doing menial tasks, you might, after 5 years or so, be put in charge of cleaning stairs at the world headquarters of Jehovah's Witnesses in Brooklyn New York. If you can handle stuff like that for a decade or two, they may consider putting you on a committee.
This is because some of the people who make up the committees that determine what goes into the Awake magazine and such have histories like the one I just mentioned. By their self-sacrificing lifestyles, they have proven that power or position is not what is important to them, but leading a humble life of full devotion to Jehovah is.
I'm not sure Information Management is really your thing. After reading and re-reading your "essay" above I am none the wiser as to what your actual qestion was.
Forget about GIVING Information Management training. Instead, why not ATTEND some remedial English classes?
start out by checking the company websites of the vendors that provide such software and/or services like IBM (for all) and someone like Art Technology Group (for ecommerce/ebusiness). Usually the company websites will give you several customer references – companies that they'd helped achive success with their software and/or service in those spaces. Pick the type of customer you're looking for in a non-IT space; if you're lucky, the website may give you all you need without doing any more research. But it's a good place to start.
what you need to know about is profound knowledge. dr. w edward deming theory on management. anything else and your cheating yourself of real knowledge
People make Enterprises successful. Only by connecting those people better, empowering them to innovate and enabling knowledge sharing among them, can the enterprise gain maximum leverage to ensure that the sum of the individual talents is greater than the sum of the parts.
That'll be £2000 please.
Information is Power said once Bill Gates, and now everyone is pretty aware of it, maybe thats one of the reasons why most people is homeschooling their kids now given that at home with k12 homeschool curriculum you can administrate which knowledge to provide your son with.
Just like the seeds bank in Norway they may set up some kind of Information/Knowledge ark or back up which maybe overcome future internet breakdowns or sth like that!