Defining Knowledge Base Software?
Knowledge Base Management software is generally used to organize information, and provide the facility to retrieve that data or information in future. The internet has made the use of knowledge bases more common as a resource that provide 24/7 technical support to customers through a company’s website. Most of the corporate companies use online knowledge bases for the maximum customer satisfaction.
In general, a knowledge base is a centralized warehouse for information: a public library, a database of related information about a particular subject. In relation to information technology (IT), a knowledge base is a machine-readable resource for the dissemination of information, generally online or with the capacity to be put online. An integral component of knowledge management systems, a knowledge base is used to optimize information collection, organization, and retrieval for an organization, or for the general public.
An intelligent knowledge base can help an enterprise to save money by reducing the time spent by the employee in their effort to find the required information – among countless possibilities – tax laws or company policies and procedures. As a customer relationship management (CRM) tool, a knowledge base can give customers easy access to information that would otherwise require contact with an organization’s staff; as a rule, this capacity should make the interaction simpler for both the customer and the organization. As a Financial Services management tool, a knowledge base can give financial managers easy access to information about the financial matters of the organization that would otherwise require contact with an organization’s staff. A number of software applications are available that allow finance mangers to manage the finances of the company.
In general, a knowledge base is a dynamic collection of information and sometimes may have capability to learn as a part of an Artificially Intelligent expert system. According to the W3C, the Internet may become a vast and complex global knowledge base known as the Semantic Web in the future.
Salient Features of Knowledge Base Software
Most of the knowledgebase software offers certain features like you can publish and manage your articles, whitepapers, user manuals, and business processes. Some attracting features are;
• Users can get almost all kind of information related to the particular product through knowledge base management software. In case the information about customer’s query is not available in knowledge base, it will provide you an easy alternative to ask your query.
• A fully featured browser based knowledge base
• Knowledge Base Software are Highly searchable
• Repeatable, reusable content through templates, file attachments and mirror categories
• Role based access, full control of users and what they can see
• Unlimited user privileges, full control of users and what they can do
Watch the video related to Knowledge Management
Dr David Vaine of Apparently KM PLC explains how Six Stigma can be used to identify knowledge outsourcing opportunities
Help answer the question about Knowledge Management
How does knowledge management infuluence you as an individual and later on as a professional?
About Author
KbLance.com is a PHP Powered Knowledge Base Software that allows users to easily create and maintain a FAQ, documentation system, or complete support knowledge base. For more information . Please check out Kblance website at www.kblance.com
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Someone needs to spend time with the assigned reading homework.
Use your mind. Think. Push those gray cells to communicate and share their thoughts with each other to form new ones. Or choose to be mediocre; the latter course will put you in a very large group.
Ask your tutor for help. I am sure they would prefer it if you went to them because you do not understand rather than not attempt it at all.
Sorry it is way above me, but good luck
No, it is not needed. Companies survived for hundreds of years without it.
Try ibm.com for statistics.
Data are mixed up.
Before attempting to address the question of knowledge management, it's probably appropriate to develop some perspective regarding this stuff called knowledge, which there seems to be such a desire to manage, really is. Consider this observation made by Neil Fleming
A collection of data is not information.
A collection of information is not knowledge.
A collection of knowledge is not wisdom.
A collection of wisdom is not truth.
The idea is that information, knowledge, and wisdom are more than simply collections. Rather, the whole represents more than the sum of its parts and has a synergy of its own.
in summary the following associations can reasonably be made:
Information relates to description, definition, or perspective (what, who, when, where).
Knowledge comprises strategy, practice, method, or approach (how).
Wisdom embodies principle, insight, moral, or archetype (why).
The value of Knowledge Management relates directly to the effectiveness with which the managed knowledge enables the members of the organization to deal with today's situations and effectively envision and create their future. Without on-demand access to managed knowledge, every situation is addressed based on what the individual or group brings to the situation with them. With on-demand access to managed knowledge, every situation is addressed with the sum total of everything anyone in the organization has ever learned about a situation of a similar nature. Which approach would you perceive would make a more effective organization?
It is an interesting speciality, sort of a cross between a business degree and a library degree. The upside is that it will prepare you very specifically for a certain niche in an organizational hierarchy. The downside is that it might not give you enough big-picture training to move up that hierarchy. But like most undergraduates degrees what you do with it depends mostly on you, not on the degree.
Good luck.
There's some really good articles on management at http://management.hammocksurvivalguide.com/
I don't know if it will solve your issues but there's some good stuff there.